Aetna Offers Assistance to Members Affected by Hurricane Irma
September 08 2017 - 10:40AM
Business Wire
Aetna (NYSE: AET) is offering resources to members who have been
affected by Hurricane Irma in Puerto Rico, the U.S. Virgin Islands,
Florida, South Carolina, North Carolina and the counties of
Atkinson, Bacon, Brantley, Bryan, Bulloch, Burke, Camden, Candler,
Charlton, Chatham, Clinch, Coffee, Echols, Effingham, Emanuel,
Evans, Glynn, Jenkins, Jeff Davis, Liberty, Long, McIntosh, Pierce,
Screven, Tattnall, Toombs, Treutlen, Wayne and Ware in Georgia.
Aetna members can refill their prescriptions early, if needed.
Those members who use Aetna’s mail-order pharmacy can either get a
prescription at an alternate delivery location or refill a
prescription that may have been lost, damaged or destroyed.
In addition to helping with prescription refills, Aetna can help
members who have been evacuated from their homes find care and
behavioral health support, among other services. Aetna is also
extending claim and appeal filing times.
Aetna professionals who have experience dealing with traumatic
events are available to help. The company has opened its Resources
for Living services to those affected by Hurricane Irma, regardless
of whether they are Aetna members or not. Individuals can call
1-888-AETNA-EAP (1-888-238-6232) for assistance with finding
available shelters, accessing government resources and seeking
referrals or help coping with the emotional impact of Hurricane
Irma.
“As recovery and repair continues in Texas and Louisiana, we are
preparing for another destructive hurricane to strike,” said Mark
T. Bertolini, Aetna chairman and CEO. “Our thoughts are with those
who are preparing for and will be affected by Hurricane Irma. We
will proactively ensure that our members, customers and employees
are able to access the care they need as they face challenges
brought on by these natural disasters.”
Aetna members affected by Hurricane Irma can also seek emergency
care anywhere, as needed. The company will monitor the impact
Hurricane Irma has on its network doctors, hospitals and other
health care providers, and make further modifications to its
policies as necessary to ensure members have access to care.
If any additional local, state or federal disaster executive
orders or regulations are issued related to these catastrophic
event, Aetna will adjust its policies to comply.
The Aetna Foundation announced it will make a $100,000
contribution to the American Red Cross.
Through the company’s Disaster Response matching gift program,
the Aetna Foundation will also match employees’ disaster relief
donations dollar-for-dollar (up to $5,000 per donor per year) to
any U.S.-based nonprofit providing hurricane-related disaster
relief.
Aetna members and health care providers affected by the
hurricane who need care or other assistance can reach the company
at the following toll-free numbers:
- Aetna Member Services: Call the
number printed on your ID card*. If ID card is unavailable, call
1-800-443-AETNA (1-800-443-2386).
- Rx Member Services and Aetna Rx Home
Delivery Customer Service: 1-888-RX AETNA (1-888-792-3862)
- Aetna Specialty Pharmacy Customer
Service: 1-866-782-ASRX (1-866-782-2779)
- Aetna Student Assistance
Program: 1-877-351-7889
- Aetna Dental:
1-877-238-6200
- Health care providers should contact
the Provider Service Centers:- Indemnity and PPO-based benefit
plans: 1-888-MD-AETNA (1-888-632-3862)- HMO benefit plans:
1-800-624-0756
* Members can find replacement ID cards and access to a
Personal Health Record (PHR) on Aetna’s secure member site Aetna
Navigator™. Log in on Aetna’s home page.
About AetnaAetna is one of the nation’s leading
diversified health care benefits companies, serving an estimated
44.7 million people with information and resources to help them
make better informed decisions about their health care. Aetna
offers a broad range of traditional, voluntary and
consumer-directed health insurance products and related services,
including medical, pharmacy, dental, behavioral health, group life
and disability plans, and medical management capabilities, Medicaid
health care management services, workers’ compensation
administrative services and health information technology products
and services. Aetna’s customers include employer groups,
individuals, college students, part-time and hourly workers, health
plans, health care providers, governmental units,
government-sponsored plans, labor groups and expatriates. For more
information, see www.aetna.com and learn about how Aetna is helping
to build a healthier world. @AetnaNews
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version on businesswire.com: http://www.businesswire.com/news/home/20170908005557/en/
AetnaMedia Contact:Anjie Coplin,
214-200-8056coplina@aetna.com
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