American Water Resources Collaborates with Dispatch to Improve the Customer Repair Experience
August 30 2017 - 4:50PM
Business Wire
A new agreement between American Water Resources and Dispatch
will help deliver faster service when customers need repairs on
their water and sewer service lines, in-home plumbing, and other
home services covered under American Water Resources protection
plans.
Dispatch is an enterprise customer engagement platform that
allows for easy mobile contractor management. American Water
Resources’ customer service representatives and its contractors
will use the platform.
Contractors and customers will be able to schedule repair times
directly by email or text messaging. Dispatch dramatically speeds
up contractors’ response to service requests by streamlining the
entire service experience and greatly reducing manual processes
like calls to and from contractors to assign jobs. American Water
Resources customers are reassured they will receive prompt service
by knowledgeable contractors in their area, while reducing the
amount of time they are waiting for service.
Among the advantages of American Water Resources using Dispatch
are:
- Enhanced communication:
- Communication is channeled through the
Dispatch system
- Customers receive status updates
through email or text messaging
- Customers can communicate directly with
the contractor on the job that has been assigned
- Reduced response time of service
calls
- Electronic routing of invoices and
project documentation
- Intuitive dashboard reporting that can
reward top performing contractors with more jobs
- Unparalleled data collection within the
last mile of the service delivery process
“Our partnership with Dispatch gives customers fast and
efficient service when they need it,” said Eric Palm, president of
American Water Resources. “This also speeds up and simplifies the
process of assigning and closing claims for the contractors in our
network.”
American Water Resources offers affordable protection programs –
including water line, sewer line, in-home plumbing, and HVAC – that
help provide peace of mind for homeowners.
“We’re pleased that American Water Resources has chosen Dispatch
to further enhance speed of service and satisfaction for American
Water Resource customers and contractors,” said Jim Delande, vice
president of Product Marketing for Dispatch. “Our product is known
for delivering fast, connected service and streamlining the process
of connecting professionals with homeowners. We appreciate the
opportunity to provide these services to American Water Resources
customers.”
Contractors who wish to inquire about joining American Water
Resources network may call 866-618-3914. You may also visit our
website www.awrusa.com for more information on our programs and how
to become a network provider today.
About American Water Resources
American Water Resources offers Service Line Protection Programs
to homeowners in 43 states and Washington, D.C., and currently
services more than 1.8 million contracts. The company has been
providing protection programs for more than 16 years. More than 9
out of 10 customers are satisfied and the company holds an A+
Rating from the Better Business Bureau. American Water Resources
also provides its Protection Programs to homeowners through
municipal partnerships with the New York City Department of
Environmental Protection, Orlando Utilities Commission, Nashville
Metro Water Services and others.
American Water Resources is part of American Water Enterprises,
a market-based subsidiary of American Water. For more information,
visit the American Water Resources website at AWRUSA.com.
With a history dating back to 1886, American Water is the
largest and most geographically diverse U.S. publicly traded water
and wastewater utility company. The company employs more than 6,700
dedicated professionals who provide regulated and market-based
drinking water, wastewater and other related services to an
estimated 15 million people in 47 states and Ontario, Canada. More
information can be found by visiting www.amwater.com.
About Dispatch
Dispatch is a Boston-based enterprise software company whose
mission is to help the home services industry meet the rising
demands of the today’s customer. Dispatch powers modern service by
seamlessly connecting brands, contractors, and homeowners with an
intuitive platform to assign and manage jobs, communicate service
details automatically to the customer via their mobile device, and
optimize the last mile of the service delivery process. Dispatch
links the people, process, and data to create a connected service
experience that delights customers, empowers contractors, and
promotes a positive brand image for the enterprise.
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version on businesswire.com: http://www.businesswire.com/news/home/20170830006238/en/
American Water ResourcesRichard G. BarnesCorporate
Communications Manager856-782-2364richard.barnes@amwater.com
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