Orange Water and Sewer Authority Selects Muller Systems’ Advanced Meter Infrastructure Network to Further Enhance Customer ...
July 25 2017 - 6:07PM
As part of a customer service initiative, the Orange Water and
Sewer Authority (OWASA) in North Carolina will install 22,000
meters as part of a Mi.Net® advanced meter infrastructure (AMI)
network. The AMI network will enable OWASA to access water meter
information in real-time to streamline agency processes and better
respond to customer inquiries and service requests.
Achieving a high level of service is a top
priority for OWASA which is a public, non-profit agency that has
been providing water, sewer and reclaimed water services to the
Carrboro-Chapel Hill community including the University of North
Carolina at Chapel Hill since 1977.
“The ability to quickly and accurately gather
water network data, understand the analytics and respond to our
customers’ requests will be transformational in how we conduct
daily business,” said Todd Taylor, General Manager of Operations,
OWASA.
As part of the AMI system roll-out, OWASA will
launch a data portal for end users that can be accessed via a
personal computer or mobile app. The Mi.Data® portal will
provide a secure way to view monthly water usage, set alerts for
unexpected water flows and be notified of service work.
“Ultimately, a customer portal where customers
and staff can view detailed meter data will allow us to more
efficiently and conveniently partner with our customers in the
stewardship of our water resources,” said Mary Tiger,
Sustainability Manager, OWASA.
“We are proud to be the AMI system provider of
choice for OWASA and to help enhance the service experience for
their customers,” said Hassan Ali, vice president and general
manager of Mueller Systems. “The Mi.Net system offers a
scalable AMI platform that is open standards based and provides
utilities with multiple technology options as they evolve their
smart water programs.”
Using a wireless network, the Mi.Net system
links service connections, distribution sensors and control devices
to enable real-time access to water network data. This
intelligence enables both the utility and its customers to identify
issues before they escalate and to better manage water
resources.
“AMI technology is central to the modernization
of water delivery, and we strive to be a leader in our service
standards and efficiency,” added Todd Taylor.
About Mueller Systems Mueller Systems, LLC, a
Mueller Technologies company, is a subsidiary of Mueller Water
Products, Inc. (NYSE:MWA). Mueller Systems provides Smart Metering
solutions to optimize the delivery and use of water such as the
Mi.Net® Mueller Infrastructure Network for Utilities. Mueller
Systems offers a full line of residential, fire line and commercial
meters, AMR / AMI systems and related products. For more
information about Mueller Systems, please visit their website at
www.muellersystems.com.
About Mueller Water Products, Inc. Mueller
Water Products, Inc. (NYSE:MWA) is a leading manufacturer and
marketer of products and services used in the transmission,
distribution and measurement of water in North America. Our broad
product and service portfolio includes engineered valves, fire
hydrants, metering products and systems, leak detection and pipe
condition assessment. We help municipalities increase operational
efficiencies, improve customer service and prioritize capital
spending, demonstrating why Mueller Water Products is Where
Intelligence Meets Infrastructure®. Visit us at
www.muellerwaterproducts.com.
Investor Contact: Martie Edmunds Zakas
Sr. Vice President – Strategy, Corporate Development & Communications
770-206-4237
mzakas@muellerwp.com
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