NEW YORK, June 22, 2017 /PRNewswire/ -- Genpact (NYSE:
G), a global professional services firm focused on delivering
digital transformation for clients, today announced that Gartner
has named Genpact as a Visionary in its January 2017 Magic Quadrant for Managed Workplace
Services (MWS), North America
report. Gartner also recognized Genpact across three use MWS cases
– Service Desk, Digital Workplace and End-User Device – in its
Critical Capabilities for Managed Workplace Services, North America report published March 2017.
The Gartner Magic Quadrant evaluated 21 service providers of MWS
based on 15 criteria, ability to execute, and completeness of
vision. According to the report, providers positioned as a
Visionary "have a clear vision of the market's direction and are
focused on preparing for, but can improve their service delivery
capabilities. Providers in the Visionaries quadrant have an
effective vision of the MWS market, but have not invested in or
delivered to that vision enough in the market to emerge as Leaders
at this time. Three service providers qualified for inclusion in
the Visionaries quadrant."
"We are honored to be named as a Visionary by Gartner because we
feel Genpact has consistently driven innovation in the Managed
Workplace Services market for our diverse client base," said
Monty Singh, senior vice president
and business leader, Capital Markets and IT Services, Genpact.
"We leverage our strong workplace process transformation
capabilities coupled with digital-led cognitive platforms to
deliver services that significantly enhance the user experience for
our clients' end user customers."
Genpact provides a user-centric digital workplace solution,
WorkDesk. Leveraging leading virtualization technologies and
integrating with automation, artificial intelligence (AI)-linked
cognitive technology, and self-heal solutions, WorkDesk delivers a
high level of efficiency and self-service through its neural chat,
interactive chat, real-time chat translation, and mobile
capabilities. Genpact has integrated this automation platform with
all channels to deliver an excellent customer experience on behalf
of its clients and drive up to 20 percent zero-touch
support.
Genpact takes a proactive approach in troubleshooting by using a
self-heal platform, designed to reduce turnaround time and
improve user productivity. WorkDesk also integrates Panacea
software with the Artificial Neural Intelligence from Genpact,
providing a best-in-class platform with natural language processing
(NLP) capabilities and AI to converse over voice and text. Acting
as a virtual assistant, the platform interfaces between users and
systems to seamlessly manage issues.
For more information about Genpact's MWS, see
http://www.genpact.com/what-we-do/business-services/it-managed-services.
For details about Genpact's Lean DigitalSM approach,
visit http://genpact.com/leandigital. Gartner clients can access
the two reports on gartner.com.
Gartner Disclaimer
Gartner does not endorse any
vendor, product or service depicted in its research publications,
and does not advise technology users to select only those vendors
with the highest ratings or other designation. Gartner research
publications consist of the opinions of Gartner's research
organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with
respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About Genpact
Genpact (NYSE: G) is a global
professional services firm focused on delivering digital
transformation for our clients, putting digital and data to work to
create competitive advantage. We do this by integrating lean
principles, design thinking, analytics and digital technologies
with our domain and industry expertise to deliver disruptive
business outcomes – an approach we call Lean DigitalSM.
We deliver value to our clients in two ways – through digital-led,
domain-enabled solutions that drive innovation, and through
intelligent operations enabled by digital that design, transform
and run clients' operations. Our approach is continually refined in
one of the world's largest digital process sandboxes, where we test
and improve thousands of processes. For two decades, first as a
General Electric division and since 2005 as an independent company,
we have been passionately serving our clients. We generate impact
for clients from the Fortune Global 500 and beyond, and employ over
77,000 people in more than 20 countries, with key offices in
New York City, Palo Alto,
London, and Delhi. For additional information, visit
www.genpact.com. Follow Genpact on LinkedIn, Twitter, YouTube,
and Facebook.
For more information:
Christian
Coffield
(Genpact Media
Relations)
christian.coffield@genpact.com
+1
203-512-2535
|
Abby
Trexler
(for Genpact
U.S.)
atrexler@peppercomm.com
+1
212-931-6179
|
|
|
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SOURCE Genpact Limited