Verint Receives Perfect Product Satisfaction Scores in Latest Workforce Management Research from DMG Consulting
April 27 2017 - 9:09AM
Business Wire
Demand for Enterprise Workforce Management Solutions at
All-Time High, According to New Research
DMG Report Cites WFM as Essential Tools to Enhance
Productivity
Verint® Systems Inc. (Nasdaq: VRNT) today announced that it
received perfect scores—five out of five—in several key product
satisfaction categories in DMG Consulting LLC’s new “2017/2018
Workforce Management Product and Market Report.” In this in-depth
analysis of the contact center workforce management (WFM) market,
the research states that WFM is still the most important
productivity tool for contact centers and is increasingly valuable
as companies seek to deliver a more personalized customer
experience.1
The Verint Enterprise Workforce Management™ solution achieved
the highest possible scores in DMG’s report in the following
categories: back-office/branch WFM functionality, budgeting/cost
management capabilities, and timekeeping and payroll management
features. The software also earned top scores for its scheduling
features and flexibility, as well as for its time-off management
features and functionality.
“WFM is an essential productivity tool for front-office (contact
center) and back-office operating areas,” says Donna Fluss,
president, DMG Consulting LLC. “It’s also necessary for companies
that want to deliver an outstanding customer experience, because
it’s designed to ensure a department has the proper number of
resources with the right skills at the appropriate time.”
Fluss adds, “When an operating department is complex and employs
hundreds of people with a wide variety of skills, a sophisticated
tool is required to determine which staff members must be there at
every interval in order to deliver personalized service, or at
least have resources available with the right skills to get the job
done.”
For more information about Verint Workforce Management and other
solutions in its Customer Engagement Optimization™ portfolio, visit
www.verint.com.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, more than 10,000 organizations in approximately
180 countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains "forward-looking statements,"
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2017 and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE,
CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO,
AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER
ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE
CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE,
ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Other trademarks mentioned are the property of their
respective owners.
1 DMG Consulting LLC, “2017/2018 Workforce Management Product
and Market Report,” March 2017
View source
version on businesswire.com: http://www.businesswire.com/news/home/20170427005948/en/
Industry InformationVerint
Systems Inc.Candace Flynn,
303-254-7152candace.flynn@verint.comorInvestor RelationsVerint Systems Inc.Alan
Roden, 631-962-9304alan.roden@verint.com
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Mar 2024 to Apr 2024
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Apr 2023 to Apr 2024