Gartner Recognizes NICE as a Leader in New Magic Quadrant for Workforce Engagement Management, Positioned Highest in Executi...
January 23 2017 - 3:12PM
Business Wire
NICE was named a leader based on its
completeness of vision and ability to execute
NICE (Nasdaq:NICE) today announced that it has been
positioned highest and furthest in the Leaders quadrant of the
Gartner, Inc. Magic Quadrant for Workforce Engagement Management1
(WEM) based on its completeness of vision and ability to execute
for its WFO offering.
The Gartner, Inc. report assesses vendors’ WFO offerings, with a
special focus on WEM technologies that drive employee engagement.
The report states, “A growing market awareness of the importance of
the employees in customer engagement centers is triggering an
adjustment in the technologies needed to manage their day-to-day
roles.” A complimentary copy of the report can be downloaded at:
http://info.nice.com/Gartner-Magic-Quadrant.html.
Vendors’ completeness of vision was evaluated based on criteria
such as market understanding, marketing and sales strategy,
business model and innovation. Ability to execute was measured
according to the depth and breadth of the vendor’s WEM products,
overall viability of its WEM business, marketing execution,
customer experience and operations.
Miki Migdal, president of the NICE Enterprise Product Group,
said: “NICE is proud to be positioned highest and furthest in the
Leaders quadrant of the Gartner, Inc. Magic Quadrant. We feel this
recognition reflects important developments that NICE has been
spearheading in the market to drive greater employee
engagement.
“We believe that our breakthrough in analytics supports our WEM
vision by providing key insights from every interaction channel,
achieving what we term as ‘analytics with no limits.’ We continue
to enjoy solid momentum in the market as we execute on our vision
of reinventing customer service by delivering innovative,
analytics-based solutions for workforce engagement management.”
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both
cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 22,000 organizations in
more than 150 countries, including over 80 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Migdal, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
1 Gartner “Magic Quadrant for Workforce Engagement Management”
by Jim Davies and Drew Kraus, January 19, 2017.
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version on businesswire.com: http://www.businesswire.com/news/home/20170123005990/en/
Corporate Media:Erik Snider, +1 551 256
5274erik.snider@nice.comorInvestorsMarty Cohen, +1 551 256
5354ir@nice.com, ETorYisca Erez, +972 9 775 3798ir@nice.com,
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