Top Ranking for Turkcell Global Bilgi From America
December 02 2016 - 7:29AM
Business Wire
Turkcell’s (NYSE:TKC) (BIST:TCELL) subsidiary Global
Bilgi has ranked first in the world in the “Best In Customer
Service” category of the largest event in the call center industry
around the world, the ContactCenterWorld.com, the “2016 Top Ranking
Performers” awards. With this top world ranking, Turkcell
Global Bilgi has achieved 9 important best in world rankings in
different categories of the same event within the past eight
years.
Customer experience solutions centre Turkcell Global Bilgi has
ranked best in world in the “Best In Customer
Service” category of the largest event in the call center
industry around the world, the ContactCenterWorld.com, the “2016
Top Ranking Performers” awards. At the awards ceremony held on
Friday, 11 November 2016 in the US city of Las Vegas, the best of
Asia Pacific, EMEA and America battled it out to be the best in the
world.
Best of digitalization in the world with “Friends
World”
The first place achieved by Turkcell Global Bilgi in the
“Best In Customer Service” category was achieved with the
Youth Segment Customer Services which understands the needs of
customers aged under 26 and provides service according to their
expectations. This experience center, consisting of customer
representatives from a similar age group and equipped with all
digital capabilities, called “World Of Dudes” by Turkcell Global
Bilgi, has been converted into a world of fun for customers and
employees, and provides service using new generation channels such
as SMS, Chat, and Social Media instead of traditional channels.
Kantarlı: “Achieved nine world leaderships in eight
years"
Turkcell Deputy General Manager of Turkcell Global Bilgi
Operations Funda Seyrek Kantarlı, in a statement regarding the
matter said; “We have always kept the bar high as Turkcell Global
Bilgi for customer services. We constantly update our way of doing
business according to the conditions and needs of the day, and
planned our workflow taking into account the expectations of each
and every client. Digizalition of the experience was one of our
priorities. We knew that the young segment would give the best
response to this innovative experience. As we are a company which
understands the changing customer needs very well, and rapidly
transforms to match these needs, we have maintained our leadership
in the industry from the day we were established, and are able to
share a stage with global giants abroad. One of those stages was
the “2016 Top Ranking Performers” held in Las Vegas the other night
by “ContactCenterWorld.com”. The “World Of Dudes” concept, prepared
taking into account the communications habits and form of
communications of our customers aged under 26, brought a top world
ranking at the “2016 Top Ranking Performers”, one of the most
important contests of our industry. At the moment, we are proud of
having achieved a total of 9 best in world in differing categories
of the same event to date. I sincerely thank all my colleagues who
are the true architects of this success. We will continue to work
with our superior technological hardware, years of experience and
expert staff to provide the very best service for our public, who
we believe more than deserve it.”
About ContactCenterWorld.com "Top Ranking Performers"
The world finals of the contest organized by
“ContactCenterWorld.com”, the biggest organization of the call
center industry around the world, in order to determine the best of
the industry, is called “Top Ranking Performers”.
ContactCenterWorld.com holds a two stage contest each year in
order to determine the best call centers in the world.
Contactcenterworld.com, dividing the world into three regions as
AMERICA, APAC and EMEA, determines the best call centers of each
region in the first stage, the regional finals. Call centers that
successfully exit the regional finals, battle it out to be “best in
world” in 9 different categories in the world finals. Over one
thousand companies participate in the contest, seen as one of the
most prestigious organizations of the world, each year.
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version on businesswire.com: http://www.businesswire.com/news/home/20161202005335/en/
TurkcellBurak MergenTurkcell Corporate
CommunicationsBurak.mergen@turkcell.com.tr
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