WOONSOCKET, R.I., Nov. 2, 2016 /PRNewswire/ -- CVS Health
(NYSE: CVS) announced today that pharmacy benefits manager CVS
Caremark has earned URAC accreditations in Health Call Center for
its Pharmacy Advisor® counseling program as well as in Pharmacy
Benefit Management and Drug Therapy Management. By achieving this
status, CVS Health has demonstrated a comprehensive commitment to
quality care, improved processes and better patient outcomes. URAC
is the independent leader in promoting health care quality through
accreditation, certification and measurement.
"At CVS Health, we are proud to earn accreditations from URAC in
these three categories, which emphasize our commitment to providing
high quality pharmacy benefit management support including
coordinated patient care and outstanding customer service to our
millions of members," said Jonathan
Roberts, President of CVS Caremark. "These services are
especially important for our members with complex, chronic
conditions who may struggle with their medication regimens and
disease management."
CVS Caremark works with employers, health insurance companies,
the government and other health benefit program sponsors to design
and administer prescription coverage plans. This includes formulary
management, discounted drug purchase arrangements and clinical
services and drug therapy management. In addition, CVS Caremark's
Pharmacy Advisor program call center offers personalized care to
members with chronic conditions through a combination of targeted
live outbound calls and inbound call access. Members have the
opportunity to have a discussion with a clinical pharmacist about
topics that include the rationale behind prescribing the medication
and potential issues that may affect adherence, such as side
effects.
"URAC accreditation shows that CVS Health is a pharmacy benefit
management organization able to adhere to standards that cover
important aspects of care such as claims processing, developing
proper drug formulary and consumer access," said URAC President and
CEO Kylanne Green. "Quality policies and procedures are paramount
as the price and complexity of medications rise. CVS Health chose
to demonstrate their performance through URAC's independent
accreditation of their services."
The URAC accreditation process demonstrates a commitment to
quality services and serves as a framework to improve business
processes through benchmarking organizations against nationally
recognized standards. URAC's Health Call Center Accreditation
ensures that registered pharmacists or other validly licensed
individuals perform the clinical aspects of health education
services in a manner that is timely, confidential, and includes
medically appropriate care and treatment advice. In addition,
URAC's Pharmacy Benefit Management Accreditation sets standards for
pharmacy distribution channels, customer service and drug use
management. The Drug Therapy Management Accreditation standards
also assess a range of professional activities, including
formulating medication treatment plans, monitoring efficacy and
safety of medication therapy and enhancing medication adherence
through patient education.
About URAC
Founded in 1990, URAC is the independent leader in promoting
healthcare quality through accreditation, certification and
measurement. URAC is a nonprofit organization developing
evidence-based measures and standards through inclusive engagement
with a range of stakeholders committed to improving the quality of
healthcare. Our portfolio of accreditation and certification
programs span the healthcare industry, addressing healthcare
management, healthcare operations, health plans, pharmacies,
telehealth providers, physician practices, and more. URAC
accreditation is a symbol of excellence for organizations to
showcase their validated commitment to quality and
accountability.
About CVS Health
CVS Health is a pharmacy innovation company helping people on their
path to better health. Through its more than 9,600 retail
pharmacies, more than 1,100 walk-in medical clinics, a leading
pharmacy benefits manager with nearly 80 million plan members, a
dedicated senior pharmacy care business serving more than one
million patients per year, and expanding specialty pharmacy
services, the Company enables people, businesses and communities to
manage health in more affordable and effective ways. This unique
integrated model increases access to quality care, delivers better
health outcomes and lowers overall health care costs. Find more
information about how CVS Health is shaping the future of health at
www.cvshealth.com.
Media
Contact:
Christina Beckerman
CVS
Health
(401)
770-8868
Christina.Beckerman@cvshealth.com
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SOURCE CVS Health