Mitel Named a Leader in Interaction Management for Midsize Contact Centers by Independent Research Firm
October 17 2016 - 8:30AM
Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in real-time
business, cloud and mobile communications, announced today it was
among the select companies Forrester invited to participate in the
evaluation The Forrester Wave™: Contact Center Interaction
Management For Midsize Contact Centers, Q3 2016. In this
evaluation, Mitel was cited as a Leader.
Forrester assessed strengths and weaknesses of
eight vendors based on 40 criteria in three major categories:
current offering, strategy and market presence. Mitel emerged as
one of only two companies to receive the Leader designation.
According to the report, “Mitel was one of the first vendors to
virtualize its software, and this gave the firm a head start on the
path to cloud-based offerings. Mitel has a strong channel and
position in some vertical markets such as the public sector and
hotels.”
The report also cited Mitel’s recent mergers and
acquisitions strategy which has helped “grow the company from a
scale and reach perspective, and integration of the companies it
has acquired is going well.”
Forrester concluded Mitel’s report profile with,
“Customers using Mitel for UC and telephony should consider
MiContact Center Business—either hosted or on-premises.”
To read more, download the report.
Quotes
“Our business is centered around helping companies
harness workplace wellness technology to create cultures of health
and wellbeing. Offering a superior customer experience is
foundational to who we are,” said Jeff Brizzolara, Chief Clinical
Officer, Viverae. “The Mitel solution allows us to deliver more
personalized service to clients and members. It also gives us
greater flexibility, especially during busy season and with special
outreach projects.”
“Customer experience is becoming the new
battleground for business retention and growth, almost to the point
of where it is as important as the products or services offered.
Solutions for midsize contact centers must provide flexibility and
enable a superior customer experience without compromising the
bottom line,” said Brian Spencer, General Manager Contact Center,
Mitel. “Being able to connect with customers when and how they
desire is key to driving satisfaction. Mitel is focused on offering
that kind of customized experience and giving businesses the tools
to compete and win in a fast changing
market.”
Important Facts
- Mitel is the fastest-growing provider of cloud business
communications in the world.
- More than 60 million enterprise users trust Mitel each
day.
Related Materials
- Download a free copy of the “Customer Experience for Dummies”
eBook.
- Get the customer experience tips used by the pros.
- Read the white paper on delivering a digital customer
experience for today’s mobile consumer.
Social Media
Twitter: @Forrester Wave names
Mitel a Leader in interaction management for midsize contact
centers #ForresterWave
Tags/Keywords Forrester Wave,
Contact Center, Customer Experience
About Mitel A global market leader
in enterprise and mobile communications powering more than 2
billion business connections and 2 billion mobile subscribers every
day, Mitel (Nasdaq:MITL) (TSX:MNW) helps businesses and
mobile carriers connect, collaborate and provide innovative
services to their customers. Our innovation and communications
experts serve more than 60 million business users in more than 100
countries, and 130 mobile service providers including 15 of the top
20 mobile carriers in the world. That makes us unique, and the only
company able to provide a bridge between enterprise and mobile
customers. For more information, go to www.mitel.com and
follow us on Twitter @Mitel.
Mitel is the registered trademark
of Mitel Networks Corporation.
All other trademarks are the property of their
respective owners.
MITL-C
Contact Information
Media – Americas
Camille Beasley
469-212-0433
camille.beasley@mitel.com
Investors
Michael McCarthy
469-574-8134
michael.mccarthy@mitel.com
Media – EMEA/AP
Duncan Miller
+44 (0) 1291 612 646
duncan.miller@mitel.com
Industry Analysts
Denise Hogberg
469-212-0434
denise.hogberg@mitel.com
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