Five9 Enables NexRep to Scale Volunteer Phone Capacity to Support Stand Up To Cancer Fundraising Telecast
September 21 2016 - 8:00AM
Business Wire
Contact Center Agents Operated on the Five9
Platform to Help Process Funds for Innovative Cancer Research
Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud software
for the enterprise contact center market, announced today that it
donated the use of its industry leading cloud platform to enable
its customer, NexRep, a virtual call center operator, to quickly
scale it’s contact center to support Stand Up To Cancer’s fifth
biennial televised fundraising event.
This is the second time that Five9 has collaborated with NexRep
on the Stand Up To Cancer telecast.
“We are honored to be able to provide support to an initiative
as impactful as Stand Up To Cancer in their fundraising efforts and
it wouldn’t have been possible without the Five9 cloud technology
behind it. The only way to scale up to the number of agents
required for one night, the agents had to be everywhere, remote, at
home, or on site. Operating on a platform that allows an agent to
be physically located anywhere with an internet connection, while
still being part of the contact center, is the only way to pull off
an event this substantial. With Five9 we are able to offer a
reliable, scalable solution to all of our customers whether it’s on
a day-to-day basis or for an incredible event such as this,” said
Teddy Liaw, CEO, NexRep.
“At Five9 we always strive to provide the best possible customer
experience. In a specific instance such as this, with the huge
inbound call volume spike generated by this tremendous event, the
need to provide a reliable, secure and scalable solution was even
more critical,” said Mike Burkland, President and CEO, Five9.
“We’re very proud that we are able to participate and support the
tremendous success of this important fundraising event.”
About Five9
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating over three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses with cloud contact center software that it reliable,
secure, compliant and scalable which is designed to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information visit
www.five9.com.
About NexRep
NexRep is a high performance, US-based call center, handling
sales and customer service calls for numerous industries including
consumer electronics, financial, and direct retail. With hundreds
of at-home agents, NexRep is a leading innovator of workforce
solutions.
Additional information
Learn more about the Five9 Virtual Contact Center, the latest in
agent focused cloud contact center software from Five9.
Talk with us @Five9, LinkedIn, Facebook, Blog.
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version on businesswire.com: http://www.businesswire.com/news/home/20160921005456/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.comorSHIFT
CommunicationsKatelyn Davis, 415-591-8465Five9PR@shiftcomm.com
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