Sprint Finishes Second in Five out of Six Regions in J.D. Power 2016 U.S. Wireless Network Quality Performance Study
September 07 2016 - 9:07AM
Business Wire
Significant Improvement in Last Two Years as
a Result of Network Enhancements
Sprint (NYSE:S) now ranks second for wireless network quality
performance in five out of six geographic regions of the U.S.
according to J.D. Power, a leader in independent industry benchmark
studies, in its 2016 Wireless Network Quality Performance Study –
Volume 2. Sprint has the second-highest network quality in the
Northeast, Mid-Atlantic, Southeast, Southwest and West Regions.
In the study’s Power Circle Ratings Sprint received “Better than
Most” in the Southwest, and “Above Average” in the Northeast,
Southeast, North Central and West. Sprint’s latest rankings are a
significant improvement from just one year ago when Sprint finished
last or tied for third in three segments and placed third in two.
Even more dramatic is Sprint’s improvement since August 2014 when
the company finished last in every region by a large margin.
Now in its 14th year, the semiannual study is based on 10
problem areas of the customer experience: dropped calls; calls not
connected; audio issues; failed/late voicemails; lost calls; text
transmission failures; late text message notifications; Web/app
connection errors; slow downloads/apps; and email connection
errors. Network performance issues are measured as problems per 100
(PP100) connections, with a lower score reflecting fewer problems
and higher overall performance.
“Following our ongoing investments and technological
advancements in the Sprint network, our customers are having a
significantly improved experience and our gap in performance to the
market leader is smaller than ever before,” said Dr. John Saw,
Sprint Chief Technology Officer. “While that gap is small, our
customers know that there’s a huge difference in value. Wireless
consumers no longer have to choose between a good network and one
they can afford – at Sprint they can have both.”
Sprint has been expanding its LTE coverage and increased the
number of super-fast LTE Plus markets to 237. The company’s 2.5 GHz
deployment and roll-out of two-channel carrier aggregation has made
a significant improvement in coverage, reliability and data speeds.
In fact, Sprint’s analysis of drive test data from Nielsen –
covering the top 106 metropolitan markets in the U.S. – shows that
Sprint’s reliability now beats T-Mobile’s and performs within 1% of
AT&T and Verizon.1
About Sprint:Sprint (NYSE: S) is a communications
services company that creates more and better ways to connect
its customers to the things they care about most. Sprint
served more than 59.4 million connections as of June 30, 2016 and
is widely recognized for developing, engineering and deploying
innovative technologies, including the first wireless 4G service
from a national carrier in the United States; leading no-contract
brands including Virgin Mobile USA, Boost Mobile, and Assurance
Wireless; instant national and international push-to-talk
capabilities; and a global Tier 1 Internet backbone. Sprint has
been named to the Dow Jones Sustainability Index (DJSI) North
America for the past five years. You can learn more and visit
Sprint at www.sprint.com or www.facebook.com/sprint and
www.twitter.com/sprint.
About J.D. Power:Headquartered in Costa Mesa, Calif.,
J.D. Power is a global marketing information services company
providing performance improvement, social media and customer
satisfaction insights and solutions. The company’s quality and
satisfaction measurements are based on responses from millions of
consumers annually. For more information on car reviews and
ratings, car insurance, health insurance, cell phone ratings, and
more, please visit jdpower.com. J.D. Power is a business unit of
McGraw Hill Financial.
1 Claim based on Sprint’s analysis of latest Nielsen drive test
data for average network reliability (voice & data) in top 106
markets.
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version on businesswire.com: http://www.businesswire.com/news/home/20160907006063/en/
SprintMedia:Adrienne Norton,
425-256-7014adrienne.norton@sprint.com
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