Holland Implements Innovative Mobile Logistics Technology
August 04 2016 - 7:58AM
Holland, a transportation industry leader in next-day delivery, in
coordination with Honeywell, has made a leap in customer care and
driver satisfaction with the rollout of the innovative
Honeywell Pickup and Delivery Solution. The
Android-based logistics software, running on Honeywell’s Dolphin
CT50 mobile computer, allows drivers to easily navigate through
their workday, communicate with dispatch and update shipment status
in real time. Drivers can also scan labels and take pictures of
shipments when necessary, all on an app-driven device familiar to
anyone who has used a smartphone.
“This investment in the new Honeywell technology has allowed us
to proactively address hurdles facing the industry,” said Holland
President Scott Ware. “Customers will benefit from heightened
shipment visibility and driver communication. Best-in-class
efficiency based on real-time data will support the old-fashioned
quality and hard work customers already expect from Holland
drivers.”
In the field, drivers are reporting that the Honeywell solution
offers significant improvements in the daily management of their
work. Drivers say the new system is intuitive and saves time
through the automation of their daily workflow. They also call out
the increased speed and reliability of communications with the
Honeywell software and Dolphin CT50 device.
“By integrating the new Honeywell Pickup and Delivery Solution,
Holland gains better operational intelligence providing a more
satisfying and consistent experience to their customers,” said John
Waldron, President and CEO, Honeywell Safety and Productivity
Solutions. “With this software guiding drivers through each step of
the pickup and delivery process, we can help Holland reduce the
time needed to onboard new drivers while speeding communication of
the time-sensitive shipment information needed for next-day
delivery operations.”
Ease of use and an alignment with the newest mobile technology
are crucial for Holland driver recruitment efforts. The company has
recently launched a campaign to attract millennials, who are drawn
to innovative companies.
“We have established a future-state technology foundation and
are well ahead of industry electronic logging compliance
deadlines,” said Ware. “We are set to attract a new generation of
young drivers with best-in-class technology that will make their
jobs easier.”
“The Honeywell solution is a giant leap forward that puts the
latest and greatest technology in the hands of our drivers,” said
Holland Director of Process Development Cheryl Saxton. “We are one
of the first carriers to implement this technology. We’ve had
tremendous positive feedback from our drivers, particularly about
the Dolphin CT50’s familiar smartphone-like experience, the
simplicity of the workflow-based application, and the overall speed
and reliability of the solution. With more than 3,000 Holland
employees using or involved with the application daily, this
front-line experience is vitally important.”
“It’s a whole lot better than the previous system,” said Holland
City Driver Steve Lausk of Gaylord, Mich. “The size is great
because it’s so small that I can easily carry it with me in my
pocket. It’s easy to use and really convenient.”
“The docking station keeps it charged all day, and it’s touch
screen-friendly,” said City Driver Russell Simpson of Columbus,
Ohio. “It’s one of the easiest systems I’ve ever used in the 23
years I’ve been in the business. I’m not a
technologically savvy person, and it’s very easy to operate
for someone like me who doesn’t know a whole lot about
technology.”
The Honeywell Pickup and Delivery Solution integrates a mobile
application for drivers directly to Holland’s dispatch system using
robust mobile communications software to manage the high volume of
business-critical communications between drivers and dispatchers.
The system gives dispatchers real-time visibility to driver and
shipment status while optimizing worker productivity by guiding
drivers through each step in the pickup and delivery process. The
Dolphin CT50 is built for the rugged and dynamic conditions drivers
encounter and features connectivity enabled by LTE (4G) quad band
wireless, Wi-Fi and Bluetooth.
This technology has been rolled out to Holland city drivers and
a linehaul drivers app will be added within the year. With this
innovative technology deployed throughout its fleet, Holland has
strengthened its position as the industry leader in next-day
transportation and laid the foundation for future enhancements in
customer service, driver productivity and operational
efficiency.
View our video, “Holland and Honeywell: The Honeywell
Pickup & Delivery Solution,” for additional
details:
https://www.youtube.com/watch?v=VV7v7B1QFYs
Interviews available upon request.
About Holland
Holland has long been recognized for delivering the most
next-day service lanes in its territory and annually records one of
the lowest claim ratios in the industry. Founded in Holland, Mich.,
in 1929, Holland provides industry-leading, on-time reliability for
less-than-truckload shipments in the Central and Southeastern
United States and in eastern Canada. Holland, recognized by
Logistics Management magazine with its 2015 Quest for Quality award
for 30 consecutive years, was honored for performance excellence in
South/South Central LTL Regional Motor Carriers, Midwest/North
Central LTL Regional Motor Carriers and Expedited Motor Carriers.
For more information, visit hollandregional.com. Holland is a
subsidiary of YRC Worldwide (NASDAQ:YRCW).
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SOURCE: Holland
Media Contact: Mike Kelley
YRC Worldwide Inc.
913-696-6121
Mike.Kelley@yrcw.com
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