8x8 Issued New Contact Center Patent by U.S. Patent and Trademark Office
June 03 2015 - 8:15AM
Business Wire
8x8, Inc. (NASDAQ:EGHT), a provider of cloud-based unified
communications and contact center services, today announced that it
has been awarded a new patent related to its contact center
technologies. On June 2, 2015, the U.S. Patent and Trademark Office
issued United States Patent number 9,049,297 entitled “Networked
Contact Center.” The ‘297 patent is a continuation of United States
Patent number 8,804,940 which was awarded to 8x8 on August 12,
2014.
The ‘297 patent relates to, among other things, a networked
contact center organized as layers including a telephony layer to
receive communications, a platform layer to support multiple
tenants and a storage layer to store tenant data, such as a list of
agents, agents’ skills, voice response data, etc. for the multiple
tenants. The stored data for multiple tenants is held in shared
repositories accessible to agent supervisors, and the invention
relates to sending and receiving data, based on an access to a data
location, over a broadband communications network and between a
machine operated by an agent associated with the tenant and another
entity with which or whom the agent has targeted by a telephone
number or other identifier.
Since its establishment, 8x8 has been awarded 106 United States
patents covering a variety of voice and video communications,
signaling, processing and storage technologies.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and
reliable cloud-based unified
communications and virtual contact center solutions to
more than 40,000 small, midsize and distributed enterprise
organizations operating in over 40 countries across six continents.
8x8's out-of-the-box cloud solutions replace traditional on-premise
PBX hardware and software-based systems with a flexible and
scalable Software as a Service (SaaS) alternative, encompassing
cloud business phone service, contact center solutions, and web
conferencing. For additional information, visit www.8x8.com,
or www.8x8.com/UK or connect with 8x8
on Google+, Facebook, LinkedIn and Twitter.
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version on businesswire.com: http://www.businesswire.com/news/home/20150603005492/en/
8x8, Inc.Tim Polakowski, 669-200-6638tim.polakowski@8x8.com
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