8x8 Accelerates Time to Value of Enterprise Cloud Communications Solutions With New ‘Elite Touch’ Professional Services O...
March 16 2015 - 8:15AM
Business Wire
Proven Onboarding and Deployment Methodology
Enables CIOs to Quickly Reap the Benefits of Migrating
Communications Infrastructure to the 8x8 Cloud Platform
ENTERPRISE CONNECT 2015, BOOTH #1513 -- 8x8, Inc.
(NASDAQ:EGHT), a leading provider of cloud-based unified
communications and contact center solutions, today announced the
availability of a new professional services offering designed to
ensure the swift and successful deployment of 8x8 cloud
communications services across an enterprise’s entire
organization.
The 8x8 “Elite Touch” program employs a comprehensive success
enablement methodology through every phase of a customer’s 8x8
deployment from project kick-off through post deployment support.
Adherence to this methodology ensures the fastest time to value
even for customers with large and complex requirements that
typically involve multiple sites, global implementations or
integration with CRM or other back end systems.
In IDC’s 2013 US Business Hosted IP Voice Services report,
analyst Amy Lind states, “A quality customer experience has become
the norm, with many businesses demanding their service provider
partner deliver not just exceptional customer service but a fully
integrated customer experience. Larger enterprises are making it
clear to providers that they will take their business elsewhere if
the provider is unable to quickly provision service and provide
certain features and functionality specifically tailored to
enterprises' needs.”
The 8x8 Elite Touch program follows a five phase process to
ensure a customer’s services are online quickly and to provide the
training and ongoing support required to deliver long term maximum
value:
- Solution Design: Gather detailed
customer requirements, perform a thorough networks assessment,
identify all of the call and interaction flows and provide the
system design required to meet the customer needs.
- Administration Training and
Deployment: Configure the implementation to best meet the
customer’s needs while training contact center and line of business
managers on how to get the best value from their system.
- System Test and User Training:
Ensure that the system is performing as desired, that agents,
receptionists, and supervisors have an understanding of how the
system will work for them so they can be productive on day
one.
- Post Deployment Support: Provide
“high touch” support for up to 90 days following implementation to
ensure that you are getting the best value out of the complete
breadth of the system.
- Ongoing Support: Provide a
dedicated Account Manager for ongoing customer support.
“Elite Touch is another example of 8x8’s commitment to
deploying, delivering and supporting enterprise cloud
communications solutions that offer superior value and ROI along
with transformative business advantages,” said CEO Vik Verma. “With
over 40,000 lines and services that have already been successfully
deployed using this methodology, 8x8’s internal experts have become
highly proficient in tackling some of the most complex
communications environments, enabling our enterprise customers to
immediately begin experiencing the numerous business benefits our
solutions offer.”
8x8's cloud-based software platform provides a comprehensive,
secure and easy-to-use suite of unified communications and contact
center services. In addition to replacing traditional on-premises
systems with more cost effective, flexible alternatives, 8x8
solutions address critical challenges faced by many businesses
today such as managing globally distributed workforces and mobile
devices, maintaining business continuity, and integrating with core
enterprise applications and IT systems.
For additional information about Elite Touch, go to
https://www.8x8.com/voip-business-phone-systems/by-business-size/enterprise/elite-touch.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure
and reliable enterprise cloud communications solutions to more than
40,000 businesses operating in over 40 countries across six
continents. 8x8's out-of-the-box cloud solutions replace
traditional on-premises PBX hardware and software-based systems
with a flexible and scalable Software as a Service (SaaS)
alternative, encompassing cloud business phone service, contact
center solutions, and conferencing. For additional information,
visit www.8x8.com, or www.8x8.com/UK or connect with
8x8
on Google+, Facebook, LinkedIn and Twitter.
8x8, Inc.Tim
Polakowski, 408-883-8434tim.polakowski@8x8.com
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