FedEx Global Returns Offers Control, Flexibility and Customs Documentation Assistance to Worldwide Customers
September 23 2014 - 9:00AM
Business Wire
Solution Will Simplify International Returns
this Holiday Season
FedEx Corp. (NYSE: FDX) today announced the launch of FedEx®
Global Returns, a shipping solution designed to simplify the
worldwide returns process. The solution offers retailers enhanced
ability to manage their customers’ returns experience, including
editable return labels, customs documentation and flexible return
destinations via FedEx Express or FedEx Ground.
“FedEx Global Returns puts the shipper in control,” said Raj
Subramaniam, executive vice president of Marketing and
Communications at FedEx. “Our customers now have a one-stop
solution that in turn allows them to offer their customers an
efficient, automated and flexible returns process backed by the
reliability of FedEx.”
Control
Retailers using FedEx Global Returns can choose a return
location anywhere FedEx delivers. Through return-specific reporting
in FedEx Tracking, customers will know what is coming back to them
so they can reduce downtime, shrink spare parts inventory, control
costs, improve recovery rates, plan staffing and comply with their
service-level agreements. When a return is underway, customers will
have visibility into the shipment, allowing them to know when a
return label has not been used, or the location of a return
shipment in transit. This data can be accessed for up to two years,
giving businesses the opportunity to analyze their global supply
chains for maximum efficiency.
Flexibility
FedEx Global Returns gives shippers the option of creating
return labels and customs documents at the same time as an outbound
shipment, or creating them just for the return leg. Return labels
and customs documents can be hard copies or electronic, and if the
shipper chooses electronic labels, these can be edited by the
returning party as well.
Customs Documentation Assistance
FedEx Global Returns is supported by the global network and
international expertise of FedEx. Customers will receive beneficial
assistance navigating through the key items that brokers and
customs officials need, thus minimizing delays and helping to avoid
surprise costs. In addition, FedEx shipping applications will
prepare customs documents in order to help ensure smooth journeys
for global returns.
FedEx Global Returns is the latest in the growing portfolio of
FedEx returns and e-commerce solutions. For more information,
please visit www.fedex.com/globalreturns.
About FedEx Corp.
FedEx Corp. (NYSE: FDX) provides customers and businesses
worldwide with a broad portfolio of transportation, e-commerce and
business services. With annual revenues of $46 billion, the company
offers integrated business applications through operating companies
competing collectively and managed collaboratively, under the
respected FedEx brand. Consistently ranked among the world's most
admired and trusted employers, FedEx inspires its more than 300,000
team members to remain "absolutely, positively" focused on safety,
the highest ethical and professional standards and the needs of
their customers and communities. For more information, visit
news.fedex.com.
FedEx Media RelationsKatie Wassmer,
901-434-5593katie.wassmer@fedex.com
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