Frontier Communications Welcomes CWA’s Ratification of Contract
August 29 2014 - 6:42PM
Business Wire
About 1,500 Employees Covered Under New
Agreement
Frontier Communications (NASDAQ:FTR) and the Communications
Workers of America (CWA) announced today that West Virginia locals
have ratified the labor agreement the two parties reached on Aug.
3. The new contract will expire in August 2017.
“With the CWA members’ approval of this contract, Frontier is
positioned to continue its growth and investment in West Virginia’s
communications infrastructure to provide superior communications
services to the residents and businesses of West Virginia,”
Frontier Communications President and Chief Operating Officer Dan
McCarthy said. “We have made remarkable progress during the past
four years through the hard work and dedication of our CWA partners
and our CWA-represented work force. This is welcome news,
especially as we approach the Labor Day holiday weekend.
“Frontier is a customer-focused company, and our employees
fulfill our commitment to deliver customers the best possible
communications services and values,” he added. “I want to thank
both bargaining teams for their hard work and our employees for
ratifying the contract.”
CWA District 2-13 Vice President Ed Mooney said: “CWA
understands the critical role Frontier’s employees and our members
play in providing West Virginia with communications services. CWA
members have a rich history of supporting Mountain State Customers.
This agreement allows CWA members to continue this tradition while
maintaining great middle class jobs in WV.
The agreement covers about 1,500 West Virginia employees who
work in 42 West Virginia counties and serve more than 500,000
residential and business customers. They include customer service
technicians, network support technicians, construction technicians,
call center representatives and many other employees who support
service delivery in the state.
“Frontier is committed to job growth in the Charleston Contact
Center. The Charleston Center provides excellent customer service
to the customers in West Virginia and quality employment
opportunities in the region,” McCarthy said. “The commitment to job
growth in the Charleston Center reaffirms Frontier’s commitment in
the value of a 100 percent U.S.-based work force.
“Both Frontier and the CWA understand that we are in a highly
competitive business, and we want to be able to deliver the best
possible customer service and products,” McCarthy said. “The
contract provides appropriate management flexibility and rewards
our employees with an attractive compensation and benefits
package.”
The parties started contract negotiations in June 2013. The
contract expired in August 2013. Frontier and the CWA worked on
numerous and complex issues during a series of contract
extensions.
McCarthy said Frontier and its CWA-represented employees are
committed to working efficiently and effectively as they provide
customers with leading-edge communications services.
“Frontier has invested more than $500 million in West Virginia,
building a robust middle-mile network, dramatically expanding
broadband service and improving our voice services to thousands of
customers.” McCarthy said. “Together with the employees represented
by the CWA and the Frontier management, we look forward to serving
the citizens of West Virginia with the best communications products
and services that they deserve for their lives and livelihoods.
“The men and women of Frontier understand that they are playing
a key role in fostering community and economic growth in the
state,” he said. “Our employees represented by the CWA are devoted
to their communities and demonstrate their generosity on a daily
basis through their volunteerism and personal giving.”
About Frontier
Communications
Frontier Communications Corporation (NASDAQ: FTR) offers
broadband, voice, satellite video, wireless Internet data access,
data security solutions, bundled offerings, specialized bundles for
residential customers, small businesses and home offices and
advanced communications for medium and large businesses in 27
states. Frontier's approximately 13,900 employees are based
entirely in the United States. More information is available
at www.frontier.com.
CWAElaine Harris, 304-541-7293eharris@cwa-union.orgorFrontier
CommunicationsDan Page, 304-344-7463dan.page@ftr.com
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