New Constructs Taps ServiceSource to Drive Customer Engagement and Boost Customer Lifetime Value
April 24 2014 - 8:30AM
Business Wire
Innovative equity research firm to leverage ServiceSource
managed services and best practices for customer acquisition,
adoption and renewals
ServiceSource® (NASDAQ: SREV), the global leader in
recurring revenue management, today announced that New Constructs,
a leading investment analyst firm and service, has selected
ServiceSource to drive growth and customer success for its
subscription research service. Leveraging its managed services,
ServiceSource will sell annual subscriptions for New Constructs’
online research to over 490,000 registered financial advisors in
North America. As new clients are onboarded, ServiceSource will
manage key activities across the customer lifecycle including
adoption, retention and subscription renewals.
Founded in 2002, New Constructs provides investment ratings on
over 3,000 stocks, 400 exchange-traded funds (ETFs) and 7,000
mutual funds. The firm’s patented online research platform analyzes
publicly available financial data and information hidden deeply in
the footnotes for meaningful or negative financial data. Through
this analysis, New Constructs has produced insightful research that
minimizes market risk and maximizes reward for stocks, ETFs or
mutual funds. New Constructs has been regularly featured on CNBC,
USA Today, CBS MarketWatch, The Wall Street Journal and
Businessweek.
“In today’s information saturated marketplace, investors have a
lot of options when selecting a financial advisory service,” said
David Trainer, President and CEO of New Constructs. “To stand out
and drive growth, our primary goal is to consistently provide the
most accurate information to our clients. Our partnership with
ServiceSource will drive new levels of engagement to ensure that
our clients exploit the full potential of the New Constructs
research platform and ultimately make more informed investment
decisions and fulfill fiduciary responsibilities.”
ServiceSource will provide the following managed services
specializing in recurring revenue and customer success:
- Acquisition services for selling
annual New Constructs subscriptions and online reports across
phone, email and digital marketing channels.
- Onboarding and adoption services
for customers to realize the full value of their subscription
by helping them understand, setup, and start using the New
Constructs research platform.
- Renewal services for renewing
ongoing subscription agreements and driving growth through
cross-sell and upsell opportunities.
“New Constructs is a perfect example of a high growth business
that requires a comprehensive customer engagement strategy across
every phase of the lifecycle,” said Jay Ackerman, Head of Worldwide
Sales and Customer Success at ServiceSource. “With a feature-rich
service, New Constructs must demonstrate the value – early and
often – to ensure customer adoption, retention and expansion. We’re
excited about our partnership with New Constructs and that
ServiceSource’s technology and managed services will be a driving
force for the company’s long-term growth strategy.”
About ServiceSource
ServiceSource International, Inc. (NASDAQ: SREV) is the global
leader in cloud-based recurring revenue management solutions. The
company helps customers drive growth and build long-standing
relationships across the customer lifecycle with the industry's
most comprehensive data management, analytics, automation and
services capabilities. Through Renew OnDemand™, Scout® and proven
services, ServiceSource delivers higher subscription, maintenance,
and support revenue, improved customer retention, and increased
business predictability. Headquartered in the Cloud Corridor of San
Francisco, ServiceSource® manages $14.5 billion in recurring
revenue for the world's largest and most respected technology and
B2B companies. For more information, please go
to www.servicesource.com.
Forward-Looking Statements
This press release contains forward-looking statements,
including statements regarding the benefits
of ServiceSource offerings, our managed services, our
Renew OnDemand cloud platform and application, and/or our Scout
application. These forward-looking statements are based on our
current assumptions and beliefs, and involve risks and
uncertainties that could cause our results to differ materially
from those expressed or implied in our forward-looking statements.
Those risks and uncertainties include, without
limitation, fluctuations in our quarterly results of operations;
the risk of material defects or errors in our software offerings or
their failure to meet customer expectations; migrating customers to
Renew OnDemand;the ability to integrate Renew OnDemand or Scout
with other third-party applications used by our customers; errors
in estimates as to the renewal rate improvements and/or service
revenue we can generate for our customers; our ability to grow the
market for service revenue management; our ability to protect our
intellectual property rights; the risk of claims that our offerings
infringe the intellectual property rights of others; changes in
market conditions that impact our ability to sell the Renew
OnDemand or Scout solution and/or generate service revenue on our
customers' behalf; the possibility that our estimates of service
revenue opportunity under management and other metrics may prove
inaccurate; demand for our offering that falls short of
expectations; our ability to keep customer data and other
confidential information secure; our ability to adapt our solution
to changes in the market or new competition; general political,
economic and market conditions and events; and other risks and
uncertainties described more fully in our periodic reports and
registration statements filed with the Securities and Exchange
Commission, which can be obtained online at the Commission's
website at http://www.sec.gov. All forward-looking statements
in this press release are based on information currently available
to us, and we assume no obligation to update these forward-looking
statements.
Connect with ServiceSource:
http://www.facebook.com/ServiceSource
http://twitter.com/servicesource
http://www.linkedin.com/company/servicesource
http://www.youtube.com/user/ServiceSourceMKTG
Trademarks
ServiceSource, Renew OnDemand, Scout and
any ServiceSource product or service names or logos above
are trademarks of ServiceSource International, Inc. All other
trademarks used herein belong to their respective owners.
Media ContactServiceSourceRandy Brasche,
415-901-7719rbrasche@servicesource.comorLewis PRDan Walsh,
415-432-2413Dan.Walsh@lewispr.com
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