Rand Worldwide Offers their Dassault Systèmes Customers Technical Support Services through Partnership with Razorleaf
April 06 2011 - 8:00AM
Business Wire
Rand Worldwide, Inc. (OTCBB: RWWI), a global provider of
technology solutions to organizations with engineering design and
information technology requirements, announced that Razorleaf
Corporation will now provide RAND Worldwide’s Dassault Systèmes
customers with ongoing phone support. Rand Worldwide customers who
hold phone support agreements for CATIA, SmarTeam and ENOVIA will
now be serviced by the technical experts on the Razorleaf team.
“To ensure our customers continue to receive the highest levels
of expertise, we offer them access to the best teams available,”
says Chris Grossman, Vice President, Enterprise Applications, Rand
Worldwide. “We’ve worked with Razorleaf in the past so we know they
have the breadth and depth to quickly resolve any of our customers’
support related queries. We’re confident our customers will
continue to enjoy the high level of phone support that only a
skilled services focused organization can offer.”
Customers will notice little change with their phone support for
the CATIA, SmarTeam and ENOVIA products. The phone numbers, support
agreement details and high level of service will all remain the
same. To further this seamless transition, even Rand Worldwide’s
knowledge-based support service offerings, ProductivityNOW,
ProductivityNOW Solo and ProductivityNOW Complete have been adopted
by Razorleaf. The only difference that customers will notice will
be that a Razorleaf expert will answer the phone to quickly resolve
their query. And since Razorleaf experts rotate from field
implementations to the help desk and back again, they’re able to
dispense real-world advice that works the first time.
“We’re excited to offer Rand Worldwide customers access to our
comprehensive support team,” says Eric Doubell, President,
Razorleaf Corporation. “Since we’re focused on providing support
and services, and don’t sell product, we’re able to continue to
offer the unbiased advice and very high level of expertise that
Rand Worldwide customers expect.”
About Rand Worldwide
Rand Worldwide (OTCBB: RWWI) is one of the world’s leading
providers of professional services and technology to the
engineering community. Its four divisions, IMAGINiT Technologies,
ASCENT – Center for Technical Knowledge, Rand Secure Archive and
Rand Worldwide Training and Support have over 50 offices in five
countries. Customers are Fortune 500 and Engineering News Record’s
Top 100 organizations in the building, infrastructure,
manufacturing and facilities management industries. For more
information visit www.rand.com.
About Razorleaf
Razorleaf is a consulting services provider that helps companies
become market leaders through the measured application of
technology and best practices to existing business processes.
Razorleaf specializes in process analysis, implementation, training
and support of enterprise technologies including Design
Automation, Enterprise Portal, Product Data Management,
and Product Lifecycle Management solutions. Razorleaf is
privately held with headquarters in Stow, Ohio. For additional
information, visit www.razorleaf.com.
Rand Worldwide is a trademark or registered trademark of Rand
Worldwide or its subsidiaries. All other trademarks are owned by
their respective holders.
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