Ushur Launches Prebuilt Onboarding Automation Solution for Group and Worksite Benefits Companies
July 16 2024 - 11:00AM
Ushur, the leader in AI-powered Customer Experience Automation™
(CXA), today announced its prebuilt AI-powered automation solution
to slash turnaround time and improve onboarding communications for
insurance carriers, health plans and financial services companies.
“In group benefits and worksite benefits, there is a big
opportunity to enhance and expedite the process of onboarding of
employer groups. The current process is friction-filled, manual and
inefficient,” said Yvonne Daugherty, Global Head of Industries for
Ushur. “With Ushur's new AI-first automated solution for
multichannel communications, document processing and information
gathering, carriers, group benefit administrators and benefits
brokers all experience substantial improvement in their onboarding
journeys while realizing operational efficiencies across the
board.”
Today, group and worksite benefits carriers face significant
obstacles to onboarding employer group clients. Carriers have tight
timelines to collect, correct and load onboarding files and other
necessary information from large numbers of groups — often by hand.
The data is frequently incomplete or insufficient, and brokers and
employer groups have limited bandwidth to support the process.
Everything takes much longer than it should in today’s world of AI
and automation.
Ushur’s pre-built digital experience templates use AI and
Ushur’s proprietary channels to securely digitize and automate the
onboarding journey while keeping all parties informed throughout
the process for continuous clarity and alignment. The templates use
state-of-the-art task and process automation powered by
purpose-built artificial intelligence to engage with brokers and
group customers. These AI-powered automation solutions have been
field tested by leading carriers and are designed to streamline
processes through:
- Proactive Outreach: Collect needed onboarding
data and check-in regularly to assess progress for personalized
onboarding steps
- Coordination: Assist with broker and employer
group communications and information exchange
- Management: Automatically process documents
and upload data to core carrier systems.
Built for speed to value, enterprise-class security and
operational efficiency, the Ushur experience automation platform
optimizes benefits servicing and customer engagement with two-way,
digital-first engagements through HIPAA-secure and
HITRUST-certified channels.
To learn more and request a demo, visit ushur.com/
About Ushur
Ushur delivers the world’s first AI-powered Customer Experience
Automation™ (CXA) platform purpose-built from the ground up to
intelligently automate entire customer journeys end to end.
Designed to provide delightful, hyper-personalized customer
experiences through rapid issue resolution and unified, omnichannel
engagement, Ushur is the first-of-its-kind system of enterprise
intelligence. It combines Conversational Automation and Knowledge
Work Automation in a secure, no-code, cloud-native SaaS platform to
digitally transform every step of the complete enterprise customer
experience, from Micro-Engagements™ to entire customer journeys.
Backed by leading investors including Third Point Ventures, 8VC,
Aflac Ventures and Iron Pillar, Ushur’s Customer Experience
Automation solutions are currently in production at some of the
leading healthcare and insurance companies across the globe,
including Irish Life, Aflac, Unum, Aetna and Cigna.
Media ContactChris Ulbrichushur@firebrand.marketing415 848
9175