First-of-its-kind applied AI offering gets contact centers off
the AI sidelines; delivers an easy, flexible and continuous path to
lower costs, drive competitive advantage
BOSTON, March 28,
2024 /PRNewswire-PRWeb/ -- Waterfield Tech, a leading
global customer engagement solutions provider, today announced its
new suite of generative AI solutions. This innovative offering
enables contact center leaders to build on the promise of AI in
their organizations with low risk and affordable cost to improve
the customer experience.
"Generative AI is the key to unleashing
productivity gains – and the pressure is on for contact center
leaders to implement AI now."
The race to incorporate AI into the contact center has begun –
it's chaotic, fast-moving, and high stakes. Unlike its predecessor
technologies, generative AI's ability to reason and understand a
customer's intent without them having to explicitly state it can
play a powerful role in increasing self-service and reducing
reliance on junior agents.
With generative AI, building a contact center solution prototype
is fairly simple. However, getting that solution to the point where
it is enterprise-ready; optimized for speed, cost, performance and
scale; and ensuring it has the appropriate guardrails to keep the
solution on track and on-topic, can be a challenge.
Waterfield Tech's suite of GPT solutions eliminates these
barriers. With this offering, contact center leaders can explore
AI's potential and rapidly realize its benefits to bolster
efficiency, reduce costs, and enhance the customer experience, all
while creating a extensible framework to implement AI over time and
based on data-driven insights.
Waterfield Tech's suite of GPT solutions includes:
- taskGPT, delivers on the promise of AI providing a truly
disruptive solution that lowers the cost and time to deliver and
optimize human-like conversational self-service.
- routeGPT, a fully hosted, managed, and secure AI-driven routing
solution powered by generative AI solves the challenge of moving
customers to the right place. Be that another area of self-service
or an agent.
- faqGPT, supports Q&A interactions from website visitors,
agents, sales reps, and more- providing accurate responses based on
a company's website and/or knowledge base in a fraction of the time
required for live chat.
"Generative AI is the key to unleashing productivity gains – and
the pressure is on for contact center leaders to implement AI now,"
said Michael Fisher, Chief Product
Officer, Waterfield Tech. "We're
proud to introduce our suite of generative AI solutions to provide
clients with expert choices and to help guide their decisions.
Waterfield is uniquely positioned to marry the bleeding-edge
innovation with tried-and-true practices and institutional
knowledge so that our clients can extract maximum value from their
tech investments and deliver on their AI strategy."
For more information on Waterfield Tech's suite of generative AI
solutions, visit waterfieldtech.com/applied-ai.
About Waterfield Tech
Waterfield Tech transforms customer engagement for organizations
worldwide. Operating across six continents, our employees leverage
a consultative, client-centric approach to design, build, and
manage scalable, omnichannel and AI-enabled customer experience
solutions. Our breakthrough innovations in contact center
technology, applied artificial intelligence (AAI), and workforce
engagement reduce business costs, improve customer satisfaction,
and help customers deploy a smarter utilization of the human
workforce. To learn more, visit waterfieldtech.com.
Media Contact
Jessica Mularczyk, Waterfield
Tech, 1 508-498-9300, jmularczyk@wearetierone.com,
www.waterfieldtech.com
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SOURCE Waterfield Tech