ArkadinVideo Is Changing the Way Jewelry Retailer Shane Co. Conducts Business
March 15 2012 - 10:05AM
Marketwired
For the largest, privately held jewelry retailer in the U.S.,
web-based high-definition video conferencing is enabling more
efficient business operations. Since using ArkadinVideo™ powered by
Vidyo®, the company has significantly reduced travel costs, without
sacrificing valuable face-time with employees or global suppliers.
The simple to use, HD video conferencing service is also a
valuable, cost-efficient tool for technical assistance.
Virtual conferences energize staff
Keeping sales staff energized and motivated is essential for
Shane Co., especially during peak holiday seasons. Having a tool
for virtual face-to-face communications has reduced the need for
executives to travel to the 20 stores spread across 13 states
without compromising personal interaction. With ArkadinVideo, Shane
Co. CEO Tom Shane and regional managers have more frequent
face-to-face meetings with store staff. Interactions can extend to
all employees simultaneously when using the multi-screen
capability.
"The ROI is cake! One set of trips per executive to our 20
stores is easily $20,000 which equates to one year's worth of
licenses," says Jim Sullivan, senior director of IT, Shane Co.
"With multiple trips throughout the year the travel savings are
huge."
Shane Co. plans to roll out ArkadinVideo to global locations
where they source gems. "We buy gems all over the world," says
Sullivan. "The ability to meet our suppliers virtually with high
quality video conferencing will change the way our buyers work. It
will save valuable time and resources and also open up the office
to more of our staff who will benefit from the face-to-face
collaboration."
'Show and tell' technical assistance
Video conferencing is also providing an unexpected benefit in
technical support: "Our folks are experts in gems, but when it
comes to reconfiguring a wiring scheme on a Cisco router they're at
a loss," explains Sullivan. "With video conferencing, my team can
point the camera to demonstrate how to swap out the cables in
ports. It's a lot easier for the store staff to follow and it saves
me the expense of sending in a technician."
ArkadinVideo powered by Vidyo meets all of Shane Co.'s
requirements for high quality video conferencing that is simple to
use and reasonably priced. The hosted, high-definition, multi-point
room system is easy to set up and connect multiple participants
from any number of desktops or room locations. Its scalable video
coding technology delivers a natural, crisp video with no
latency.
"Shane Co.'s experience demonstrates the power of hosted, HD
multipoint systems for transforming retailing operations," says
Mark Alexander, president of Arkadin North America. "For the first
time, retailers have a simple, cost-effective means for bridging
distances and enhancing personal relationships with faraway
employees and suppliers. We're thrilled Shane Co. is experiencing
such high ROI with ArkadinVideo, and applaud them for the
creativity they've demonstrated with its use."
For more information please visit
http://www.arkadin.com/S-pn-ArkadinVideo_Solution.html
About Arkadin Founded in 2001, Arkadin is
a leading Global Collaboration Service Provider offering a complete
range of remote collaboration solutions from audio, web and video
conferencing to Unified Communications. Arkadin enables all types
and sizes of organizations to communicate and collaborate
effectively using its user-friendly and cost-efficient solutions to
increase business productivity. With a global network of 49
operating centres in 28 countries across six continents, Arkadin
delivers its business solutions using a SaaS model so customers
benefit from fast, scalable deployments with a high ROI. Arkadin
provides added value to its 25,500 customers with dedicated, local
support. www.arkadin.com.