The latest move in the company's digital
transformation journey, Sun Life Clients can now tap into the Sun
Life skill for Amazon Alexa to learn about benefits coverage
details
TORONTO, Dec. 19, 2019 /CNW/ - Sun Life is doing more to
help Clients easily access information about their benefits
coverage for massage therapist, chiropractor, physiotherapist and
psychologist services – all through Alexa-enabled devices. As Sun
Life continues to drive innovation and deliver on its commitment to
Clients, the company today announced the release of expanded voice
technology capabilities with a new skill for Amazon Alexa.
"We know that our Clients want to access their health and
benefits information through the channels that are the most
convenient for them," said Alice
Thomas, Chief Digital Technology Officer, Sun Life. "Our
digital journey has been all about listening to our Clients,
understanding their evolving needs and adopting new technologies to
improve their experience."
Harnessing the voice technology of Alexa, Sun Life Clients can
now access details such as remaining balances, deductibles,
coverage limits and the percentage covered for each provider type.
Clients can also easily check the status of a recently submitted
medical or dental claim.
"Through these interactive tools, we're working to help empower
our Clients to live healthier lives," said Dave Jones, Senior Vice-President, Group
Benefits, Sun Life. "When our Clients access the power of our
provider network, we're making it easy for them to make informed
decisions when managing their health and wellness needs."
Sun Life has been at the forefront of the industry in
introducing digital and mobile technology. The company's industry
first, digital coach 'Ella', and its top rated mobile app are
examples of how the company is transforming its business by
digitizing current operations, creating innovative new models to
delight Clients, demystify a complex business and support the
important work of advisors.
"Digital assistants make it easier for consumers to get the
information they need, when they need it," said Evan Young, Senior Manager, Alexa Skills. "This new skill from Sun Life is
just another value add for Clients and showcases Sun Life's
commitment to digital transformation."
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About Sun Life
Sun Life is a leading international financial services
organization providing insurance, wealth and asset management
solutions to individual and corporate Clients. Sun Life has
operations in a number of markets worldwide, including Canada, the United
States, the United Kingdom,
Ireland, Hong Kong, the
Philippines, Japan,
Indonesia, India, China,
Australia, Singapore, Vietnam, Malaysia and Bermuda. As of September 30, 2019, Sun Life had total assets
under management of $1,063 billion.
For more information please visit www.sunlife.com.
Sun Life Financial Inc. trades on the Toronto (TSX), New
York (NYSE) and Philippine (PSE) stock exchanges under the
ticker symbol SLF.
Note to editors: All figures in Canadian dollars
Media Relations Contact:
Deanna Natalizio
Senior Communications Specialist
Corporate Communications
T. 647-326-8146
deanna.natalizio@sunlife.com
SOURCE Sun Life Financial Inc.