Centrica plc Extends Partnership with WNS
July 20 2021 - 8:00AM
Business Wire
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global
Business Process Management (BPM) solutions, recently agreed to
extend its partnership with Centrica plc, an international energy
services and solutions company, to help the utilities company
transform its customer experience delivery. WNS will continue to
combine the strength of its domain expertise and analytics prowess
to deliver a personalized customer experience shaped by real-time
insights.
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WNS has co-created a transformation roadmap with Centrica to
deliver a Unified Customer Experience (CX) across all channels
including WhatsApp and SMS, driving seamless omni-channel
experiences. WNS will also maximize First Contact Resolutions to
deliver enhanced customer lifetime value, reduced cost-to-serve and
improved customer retention.
“We are delighted to continue our long standing partnership with
Centrica as they seek to create superior customer experience
powered by analytical insights while also enabling the adoption of
digital and self-serve channels,” said Keshav R. Murugesh, Group
CEO, WNS.
“Personalised customer communications, especially through the
increasing use of digital channels are integral to the Centrica
experience. With WNS, we have been able to and will continue to
enable meaningful conversations across all channels with a ‘here to
serve’ mentality for our customers,” said Lesley Avinou, Head of
Accounts & Billing and Partnerships, Centrica.
About WNS
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process
Management (BPM) company. WNS combines deep industry knowledge with
technology, analytics and process expertise to co-create
innovative, digitally led transformational solutions with over 380
clients across various industries. WNS delivers an entire spectrum
of BPM solutions including industry-specific offerings, customer
experience services, finance and accounting, human resources,
procurement, and research and analytics to re-imagine the digital
future of businesses. As of June 30, 2021, WNS had 46,918
professionals across 57 delivery centers worldwide including
facilities in Australia, China, Costa Rica, India, the Philippines,
Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United
Kingdom, and the United States. For more information, visit
www.wns.com.
Safe Harbor Provision
This document includes information which may constitute
forward-looking statements made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995,
the accuracy of which are necessarily subject to risks,
uncertainties, and assumptions as to future events. Factors that
could cause actual results to differ materially from those
expressed or implied are discussed in our most recent Form 20-F and
other filings with the Securities and Exchange Commission. WNS
undertakes no obligation to update or revise any forward-looking
statements, whether as a result of new information, future events,
or otherwise.
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version on businesswire.com: https://www.businesswire.com/news/home/20210720005642/en/
Investors: David Mackey
EVP–Finance & Head of
Investor Relations WNS
(Holdings) Limited +1
(646) 908-2615 david.mackey@wns.com Media: Archana Raghuram Global Head – Marketing & Communications
and Corporate Business Development WNS (Holdings) Limited +91 (22) 4095 2397 archana.raghuram@wns.com ; pr@wns.com
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