WNS Positioned in the ‘Winner’s Circle’ of HfS Blueprint Report for Travel and Hospitality Customer Engagement Services
December 14 2017 - 8:00AM
Business Wire
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global
Business Process Management (BPM) services, today announced that it
has been positioned in the ‘Winner’s Circle’ in HfS’ Blueprint
Report on Travel and Hospitality Customer Engagement Services. The
report focuses on service provider capabilities in the travel and
hospitality industry across customer experience related
front-office, business operations support, and back-office.
“WNS is proud to be a part of the ‘Winner’s Circle’ in HfS’
Travel and Hospitality Services Blueprint Report,” said Keshav R.
Murugesh, Group CEO, WNS. “WNS provides agile, customer-centric
operating platforms, enabling technologies, advanced analytics, and
industry-specific talent to drive business outcomes through our BPM
services. Our comprehensive, next-generation technology suite of
solutions, Travel TRAC™ enables travel and leisure companies to
digitize their business process transformation, delight their
end-customers with superior experiences, maximize operational
efficiencies and ensure a healthy bottom-line.”
“WNS has a unique heritage in the travel industry, and a broad
portfolio of travel and hospitality expertise,” said Melissa
O’Brien, HfS Research. “This domain led customer engagement is
underpinned by a continuously growing suite of proprietary
technology, enabled by analytics, which is tailored to tackle
travel specific issues.”
The HfS report highlights WNS’ differentiated capabilities
stemming from deep industry heritage and expertise, excellence in
execution, and proprietary technology for innovation. The report
also cites WNS’ superior service delivery, the use of automation to
impact business outcomes, and domain-led Customer Interaction
Services (CIS) backed by analytics and proprietary technology.
Several of WNS’ unique technology offerings are mentioned in the
report, including fare audit, ticket proration, flight disruption
management, refund processing and workflow management.
As one of the world’s largest travel Business Process Management
(BPM) players, WNS partners with globally leading travel and
leisure companies to drive business process transformation and
improve competitive positioning. With over 8,000 professionals in
the travel and hospitality vertical, WNS offers comprehensive
customer experience focused solutions across sectors including
airlines, travel management, car rental, global distribution
systems, online travel agencies and hospitality.
About WNS
WNS (Holdings) Limited (NYSE: WNS), is a leading global business
process management company. WNS offers business value to 300+
global clients by combining operational excellence with deep domain
expertise in key industry verticals including Travel, Insurance,
Banking and Financial Services, Manufacturing, Retail and Consumer
Packaged Goods, Shipping and Logistics, Healthcare and Utilities.
WNS delivers an entire spectrum of business process management
services such as finance and accounting, customer interaction
services, technology solutions, research and analytics and industry
specific back office and front office processes. As of September
30, 2017, WNS had 35,121 professionals across 52 delivery centers
worldwide including China, Costa Rica, India, Philippines, Poland,
Romania, South Africa, Sri Lanka, Turkey, United Kingdom and the
United States. For more information, visit www.wns.com.
Safe Harbor Provision
This document includes information which may constitute
forward-looking statements made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995,
the accuracy of which are necessarily subject to risks,
uncertainties, and assumptions as to future events. Factors that
could cause actual results to differ materially from those
expressed or implied are discussed in our most recent Form 20-F and
other filings with the Securities and Exchange Commission. WNS
undertakes no obligation to update or revise any forward-looking
statements, whether as a result of new information, future events,
or otherwise.
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WNS (Holdings) LimitedInvestors:David
MackeyCorporate SVP–Finance & Head of Investor Relations+1
(201) 942-6261david.mackey@wns.comorMedia:Archana RaghuramGlobal
Head – Marketing & Communications+91 (22) 4095
2397archana.raghuram@wns.com ; pr@wns.com
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