WNS Ranked a ‘Leader’ in NelsonHall’s NEAT Vendor Evaluation for Customer Management Services (CMS) Analytics
April 13 2017 - 8:00AM
Business Wire
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global
Business Process Management (BPM) services, today announced that it
has been named as a ‘Leader’ in NelsonHall’s most recent NEAT
Vendor Evaluation for Customer Management Services (CMS)
Analytics.
The NelsonHall report highlighted WNS’ dedicated CMS analytics
resources and standalone analytics practice, comprehensive suite of
proprietary research and analytics platforms, and strong
capabilities in the areas of big data, predictive modeling and
domain-led research.
“Being named a leader in NelsonHall’s NEAT Vendor Evaluation for
Customer Management Services (CMS) Analytics is a testimony to WNS’
expertise in delivering differentiated, technology-enabled
analytics solutions to support our high-end customer interaction
services business,” said Keshav R. Murugesh, Group CEO, WNS. “By
combining our deep domain expertise, analytics capabilities and
proprietary CIS frameworks we are able to help our clients make
better business decisions and improve the end-client
experience.”
Ivan Kotzev, Research Analyst – Customer Management Services at
NelsonHall, said, “WNS’ significant analytics capabilities in
Customer Management Services address a pressing need by clients to
understand and predict customer behavior but beyond that to provide
highly personalized services. Developing its knowledge management
consultancy, its digital analytics tools with a focus on machine
learning, and predictive models such as ‘persona based selling,’
WNS is successfully tackling a fundamental challenge in today’s
customer experience – how to deliver high quality contextual and
personalized sales and support at scale.”
WNS’ Analytics practice has over 2,200 professionals globally,
and works with over 50 global brands. WNS has developed several
proprietary analytics platforms to help improve customer centricity
including a social media analytics platform (SocioSEER), a
cloud-based business intelligence analytics platform
(Brandttitude), a suite of offerings for comprehensive
visualization (IDEA), and an online customer experience management
tool. In addition, WNS also acquired Value Edge Research Services,
a leader in providing technology-enabled research and analytics
services including competitive intelligence to clients in the
Pharma / Biopharma industry.
About NelsonHall
NelsonHall is the leading BPS and IT services research firm with
analysts in the U.S., U.K., and Continental Europe. The
company takes a global approach to analysis of vendors and
outsourcing markets and is widely respected for the quality and
depth of its research. In addition, with its “Speed-to-Source”
initiative, NelsonHall is helping buy-side organizations
significantly reduce the time and cost associated with BPS and ITS
sourcing projects.
About WNS
WNS (Holdings) Limited (NYSE: WNS), is a leading global business
process management company. WNS offers business value to 200+
global clients by combining operational excellence with deep domain
expertise in key industry verticals including Travel, Insurance,
Banking and Financial Services, Manufacturing, Retail and Consumer
Packaged Goods, Shipping and Logistics, Healthcare and Utilities.
WNS delivers an entire spectrum of business process management
services such as finance and accounting, customer interaction
services, technology solutions, research and analytics and industry
specific back office and front office processes. As of December 31,
2016, WNS had 32,184 professionals across 41 delivery centers
worldwide including China, Costa Rica, India, Philippines, Poland,
Romania, South Africa, Sri Lanka, United Kingdom and the United
States. For more information, visit www.wns.com.
Safe Harbor Provision
This document includes information which may constitute
forward-looking statements made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995,
the accuracy of which are necessarily subject to risks,
uncertainties, and assumptions as to future events. Factors that
could cause actual results to differ materially from those
expressed or implied are discussed in our most recent Form 20-F and
other filings with the Securities and Exchange Commission. WNS
undertakes no obligation to update or revise any forward-looking
statements, whether as a result of new information, future events,
or otherwise.
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WNS (Holdings) LimitedInvestors:David MackeyCorporate SVP
- Finance & Head of Investor Relations+1 (201)
942-6261david.mackey@wns.comorMedia:Archana RaghuramHead –
Corporate Communications+91 (22) 4095 2397archana.raghuram@wns.com;
pr@wns.com
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