WNS Awarded Multi-Services Contract With InterContinental Hotels Group
August 31 2010 - 6:00PM
Marketwired
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global
business process outsourcing services, today announced a contract
to deliver analytics and customer care services for IHG
(InterContinental Hotels Group) [(LSE: IHG), (NYSE: IHG) (ADRs)].
Under this multi-year agreement, WNS will deliver customer care
services in several languages including German, Italian, French and
Spanish to IHG's entities across Europe. WNS is also providing a
dedicated analytics team to support IHG's consumer marketing
programs.
"IHG is committed to meaningful and lasting customer
relationships through outstanding customer service, relevant
communications, and memorable customer experiences. Our success
rests on our ability to understand the needs and wants of all our
guests, allowing us to treat each guest as a valued individual. We
chose WNS because of their deep understanding of the travel
industry, strong customer care capabilities, insightful customer
analytics, and their global delivery footprint," said Steve Sickle,
Senior Vice President for Distribution and Relationship Marketing
at IHG.
"This engagement with IHG is testimony to WNS's reputation as a
world-class provider of business processes in the travel and
hospitality industry. We are fully committed to IHG's goal of
making their brands the first choice for guests and hotel owners,"
said Keshav Murugesh, Group CEO, WNS Global Services.
WNS delivers a comprehensive range of services to companies in
various industries, including operations management, analytics,
sales and customer care.
About WNS WNS is a leading global business
process outsourcing company. Deep industry and business process
knowledge, a partnership approach, comprehensive service offering
and a proven track record enable WNS to deliver business value to
some of the leading companies in the world. WNS is passionate about
building a market-leading company valued by our clients, employees,
business partners, investors and communities. For more information,
visit www.wns.com.
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of the United States Private Securities Litigation Reform Act of
1995 These forward-looking statements are based on our current
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Company and our industry. The forward-looking statements are
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which our forward-looking statements are based are reasonable, any
of those assumptions could prove to be inaccurate, and, as a
result, the forward-looking statements based on those assumptions
could be materially incorrect. These factors include but are not
limited to worldwide economic and business conditions; political or
economic instability in the jurisdictions where we have operations;
regulatory, legislative and judicial developments; our ability to
attract and retain clients technological innovation;
telecommunications or technology disruptions; future regulatory
actions and conditions in our operating areas; our dependence on a
limited number of clients in a limited number of industries; our
ability to expand our business or effectively manage growth; our
ability to hire and retain enough sufficiently trained employees to
support our operations; negative public reaction in the US or the
UK to offshore outsourcing; increasing competition in the BPO
industry; our ability to successfully grow our revenue, expand our
service offerings and market share and achieve accretive benefits
from our acquisition of Aviva Global Services Singapore Pte. Ltd.
(which we have renamed as WNS Customer Solutions (Singapore)
Private Limited following our acquisition), or Aviva Global, and
our master services agreement with Aviva Global Services
(Management Services) Private Limited; and our ability to
successfully consummate strategic acquisitions. These and other
factors are more fully discussed in our annual report on Form 20-F
for the fiscal year ended March 31, 2010 filed with the U.S.
Securities and Exchange Commission which is available at
www.sec.gov. In light of these and other uncertainties, you should
not conclude that we will necessarily achieve any plans, objectives
or projected financial results referred to in any of the
forward-looking statements. Except as required by law, we do not
undertake to release revisions of any of these forward-looking
statements to reflect future events or circumstances.
Media Contact: Sumi Gupta Public Relations WNS Global
Services Tel: +91 (22) 4095 2263 Email: sumi.gupta@wns.com
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