WNS Makes Dramatic Gains in Respected Outsourcing Survey
June 20 2007 - 4:05PM
Business Wire
WNS (Holdings) Limited (NYSE: WNS), a leading provider of offshore
business process outsourcing (BPO) services was the top ranked
Indian outsourcing provider according to the 4th annual Black Book
of Outsourcing Survey conducted by the Brown Wilson Group, a
leading industry analyst. The survey, yielding over 22,000
responses from buyers of outsourcing services, is widely accepted
as the single industry measure of unbiased client satisfaction. WNS
also made dramatic gains in this year�s ranking, overtaking
numerous other outsourcing providers to improve on its 26th place
2006 ranking to its new position as #3. WNS was awarded perfect 10s
in the four attributes scored by the Survey: level commitment,
corporate direction, leadership impact, and human capital
performance. According to the Survey�s methodology, a 10 score is
defined as having �overwhelming exceeded client expectations.�
�Given the broad nature of this survey and the number of
respondents, this survey represents the �people�s choice awards�
for our industry,� said Neeraj Bhargava, WNS Group chief executive
officer. �Consequently, we are very gratified that the market
recognizes our fundamental differentiation, hears our pure-play BPO
message, and responds to our business model, one that concentrates
not only on costs, but builds on our deep domain knowledge, and
partners seamlessly with clients to deliver services that directly
support their business strategy,� he concluded. In the comments
section of the report, the Survey says, �WNS executes an aggressive
BPO strategy that gained record profitability, plus high client
satisfaction via fast ramp-ups and key industry expansions,
including the strategic acquisition of Marketics KPO.� The Black
Book of Outsourcing Survey identifies the top 50 outsourcing
companies and offers an industry-wide look at trends and client
relationships to assist companies that are seeking outsourcing
suppliers. The Survey, conducted from January through April of
2007, ranks the suppliers based on responses from those involved in
outsourcing decision-making. It was released Friday, June 15. About
WNS WNS is a leading provider of offshore business process
outsourcing, or BPO, services. We provide comprehensive data, voice
and analytical services that are underpinned by our expertise in
our target industry sectors. We transfer the execution of the
business processes of our clients, which are typically companies
located in Europe and North America, to our delivery centers
located primarily in India. We provide high-quality execution of
client processes, monitor these processes against multiple
performance metrics, and seek to improve them on an ongoing basis.
WNS ADSs are listed on the New York Stock Exchange. For more
information, please visit our website at www.wnsgs.com
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