U.K. Companies Moving to Knowledge-Based Services, WNS CEO Tells Outsourcing Roundtable
December 07 2006 - 4:15AM
Business Wire
Realising the competitive benefits of outsourcing, U.K.-based
companies increasingly are moving beyond transactional processes to
outsource more complex, knowledge-based processes such as financial
modeling and analytical support, Neeraj Bhargava, Group Chief
Executive Officer of WNS Global Services, a leading offshore
business process outsourcing (BPO) provider, said today. WNS Global
Services is the operating unit of WNS (Holdings) Limited
(NYSE:WNS). Mr. Bhargava made his remarks at a roundtable meeting
of chief information officers and other corporate executives
discussing ways U.K. companies could maximise their outsourcing
investment. The roundtable, �Creating Value Through Partnerships,�
was organised by WNS and in association with IDC, the premier
global provider of market intelligence, advisory services, and
events for the information technology, telecommunications, and
consumer technology markets. �Outsourcing offers specialised
industry and functional expertise, predictable cost and risk
management and increased efficiencies,� Mr. Bhargava said. �It also
allows executives to refocus time on core capabilities, but the
definition of �core� is slowly beginning to evolve. Today�s
executives are finding that offshore providers can complete
increasingly complicated functions such as market analysis,
financial modeling and customer management. Operating on a 24x7
basis, BPO providers increase the velocity of information, thereby
providing a significant competitive advantage.� Mr. Bhargava told
the group that industry revenues generated by knowledge-based
services are expected to grow to $5 billion in 2010 from $1.2
billion in 2006. Approximately 40,000 BPO analysts in India
currently are involved in these services, he said, and the total is
expected to grow to approximately 87,000 by 2010. Roundtable
attendees also heard that, according to IDC research, more than 70
percent of FTSE 250 companies currently are reviewing BPO as a
viable sourcing strategy. One of WNS� two functional business
units, Knowledge Services provides sales and marketing, customer
management, business planning and advisory services to clients
across WNS� industry specialisations in travel, banking, financial
services and insurance. Team members include many individuals with
graduate degrees in statistics, management or accounting. Clients
include several of the world�s leading investment banks, the
world�s fourth-largest market research organisation, one of the
world's leading research-based pharmaceutical and healthcare
companies and one of the world�s largest communications services
groups. About WNS: WNS is a leading provider of offshore business
process outsourcing, or BPO, services. We provide comprehensive
data, voice and analytical services that are underpinned by our
expertise in our target industry sectors. We transfer the execution
of the business processes of our clients, which are typically
companies located in Europe and North America, to our delivery
centers located primarily in India. We provide high-quality
execution of client processes, monitor these processes against
multiple performance metrics, and seek to improve them on an
ongoing basis. WNS ADSs are listed on the New York Stock Exchange.
For more information, please visit our website at www.wnsgs.com
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