Twilio Announces the Honorees of the 2024 AI Startup Searchlight Awards
January 29 2024 - 9:00AM
Business Wire
Twilio’s Global Search for Startups Forging
the Future of Customer Engagement and Communications with AI
Celebrates Six Standout Innovators
Twilio (NYSE: TWLO), the customer engagement platform that
drives real-time, personalized experiences for today’s leading
brands, today announced the honorees of its AI Startup Searchlight
awards, which recognizes innovative startups that are creatively
using Generative Artificial Intelligence (AI) and Twilio to enhance
digital communications and experiences for their customers.
The AI Startup Searchlight honorees are pioneering the practical
application of AI across industries including healthcare,
logistics, hospitality, and more. An expert judging panel comprised
of Khozema Shipchandler, CEO of Twilio, Brandon Leen, Head of
Twilio Ventures, and Sinead Bovell, Futurist, AI Expert, and
Founder of WAYE, evaluated applicants from around the world based
on their level of creativity, business and technical impact, and
potential for creating long-term benefits for customers.
“We introduced CustomerAI last year to empower businesses to
unlock better customer engagement with AI,” said Khozema
Shipchandler, CEO of Twilio. “It’s inspiring to see how the AI
Startup Searchlight honorees are doing exactly that – innovating
with data, communications, and the power of AI to transform their
customer relationships.”
“I am so impressed by how these startups are leveraging AI in
new ways to solve pervasive problems in such a diverse range of
industries," said Sinead Bovell, Futurist, AI Expert, and Founder
of WAYE. “Though we are still in the early days of AI and it will
continue to evolve, this cohort is a testament to the exciting
potential of the technology. Through this initiative, Twilio has
really shone a light on the opportunities AI creates to strengthen
relationships between businesses and their customers.”
The AI Startup Searchlight honorees are:
- Arist enables enterprise learning and enablement teams to
deliver critical training to employees over their most-used
communication channels. San Francisco-based Arist combines AI with
Twilio’s Programmable Messaging and WhatsApp services to build a
content creation assistant that reduces administrative work in
facilitating employee learning and education.
- FleetWorks automates the coordination of freight movement and
logistics management by layering AI on top of legacy systems. New
York-based FleetWorks uses Twilio's Voice, IVR, and SIP Trunking
products to automate phone calls, emails, and live order issue
handling.
- Milo is an AI collaborator to help parents manage the invisible
load of running a family, via simple SMS. San Francisco-based Milo
uses Twilio Programmable Messaging to make managing the daily
reminders, logistics and details as simple as having a conversation
by text.
- Next Order, based in Melbourne, offers a cloud-based POS system
that brings everything restaurants need into one place. Utilizing
AI and Twilio, including Programmable Messaging, Email API, Voice,
IVR, and SIP Trunking, Next Order automates customer interactions
and helps restaurants put customer service first with their leading
AI assistant.
- Rely Health designs transformative Patient Care Navigation
programs for hospitals, providing a dedicated and empathetic
partner to guide individuals through the aftermath of stressful
healthcare events. San Jose-based Rely Health leverages Twilio's
Email API, Voice, IVR, SIP Trunking, and AI to seamlessly integrate
a cutting-edge AI Patient Relationship Suite, fostering hybrid
human-AI conversational experiences.
- Smith.ai provides live chat, virtual receptionist, and sales
outreach solutions for businesses by combining the precision of AI
with the empathy of humans. California-based Smith.ai relies on
Twilio's Programmable Messaging, Voice, and Conferencing to deliver
24/7/365 service with remarkable uptime, automate its entire
workflow, and bolster agent productivity.
The six honorees will receive $10,000 in Twilio credits and a
complimentary consultation with Twilio Ventures, which aims to
support the next generation of builders reinventing the future of
customer engagement.
The AI Startup Searchlight honorees demonstrate how, with the
help of technology like Twilio, businesses of all sizes and in all
industries are capitalizing on AI. With its CustomerAI technology,
which couples the power of large language models (LLMs) with the
rich customer data that flows through Twilio’s Customer Engagement
Platform, Twilio aims to help companies unlock the full potential
of their customer relationships.
Learn more about CustomerAI and how Twilio is fueling better
customer relationships here.
About Twilio
Today's leading companies trust Twilio's Customer Engagement
Platform (CEP) to build direct, personalized relationships with
their customers everywhere in the world. Twilio enables companies
to use communications and data to add intelligence and security to
every step of the customer journey, from sales to marketing to
growth, customer service and many more engagement use cases in a
flexible, programmatic way. Across 180 countries, millions of
developers and hundreds of thousands of businesses use Twilio to
create magical experiences for their customers. For more
information about Twilio (NYSE: TWLO), visit: www.twilio.com
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Oscar Murillo Press@twilio.com
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