WALTHAM, Mass., Sept. 9, 2019 /PRNewswire/ -- National
Grid today announces enhanced bill pay options through a
vendor relationship with doxo, the all-in-one web and mobile bill
pay service, providing customers with added convenience and
security when paying their energy bills. New features include
payment via Apple Pay, overdraft protection, paperless billing
options, and more.
National Grid customers can pay their energy bills along with
other household bills from one convenient location – via desktop or
mobile phone. doxo also helps users reduce potential bank
overdrafts by monitoring bank balances in real-time, so customers
have full visibility into their accounts before making each
payment.
"Our customers are at the heart of everything we do at National
Grid. We want our customer interactions to be as seamless as
possible, which means providing simple, efficient experiences,"
said Terry Sobolewski, Chief
Customer Officer, National Grid, US. "These new bill-pay features
are another important step in that direction. Whether our customers
like to pay their energy bill directly on our site or pay all of
their bills in one place through doxo, we offer both experiences
that satisfy different preferences."
National Grid's integration with doxo benefits both consumers
and business customers. Many businesses have multiple locations and
now they are able to organize all of their National Grid accounts
together with a single login in a single app. Businesses can select
different payment options or set up auto-pay with limits to ensure
they are alerted if they need to review a particular bill.
Additionally, once a business customer goes paperless on doxo, all
their National Grid bills are organized and archived alongside
their payment history in a single place.
"We're excited to add National Grid, one of the most innovative
utility providers in the industry, to our direct payment network,
enabling secure and convenient payment options for their
customers," said Roger Parks, VP of
Provider Engagement, doxo. "Through doxo, National Grid leverages a
customer engagement channel that works alongside their website and
provides added convenience for their customers – to help speed
payments, reduce care incidents, and make it much easier for people
and businesses to track and stay on top of their bills each
month."
National Grid customers can view their current balance and/or
make a payment through doxo online here:
www.doxo.com/info/nationalgrid., or by downloading the doxo app
from Apple App or Google Play stores.
About National Grid
National Grid (LSE: NG; NYSE: NGG) is an electricity, natural
gas, and clean energy delivery company serving more than 20 million
people through our networks in New
York, Massachusetts, and
Rhode Island. We are the largest
distributor of natural gas in the Northeast. National Grid also
operates the systems that deliver gas and electricity across
Great Britain.
National Grid is transforming our electricity and natural gas
networks with smarter, cleaner, and more resilient energy solutions
to meet the goal of reducing greenhouse gas emissions by 80 percent
by 2050. Our Northeast 80x50 Pathway is an industry
leading analysis for how to reach that goal in the states we serve,
focusing on the power generation, heat, and transportation
sectors.
Read more about the innovative projects across our footprint
in The Democratization of Energy, an eBook
written by National Grid's U.S. president, Dean Seavers.
For more information, please visit
our website, follow us
on Twitter, watch us
on YouTube, like us
on Facebook and find our photos
on Instagram.
About doxo
doxo is a simple, secure all-in-one bill pay service that
facilitates secure payment to any biller, with any payment method,
on any device. doxo currently serves over three million paying
users who can make payments to over 50,000 local and national
businesses, making doxo the largest bill pay directory in the
nation. Billers on the network get paid directly, fast and free–and
consumers have complete bill pay independence over when and how
they pay their bills. doxo more than doubled its customer base in
the past year and is expanding its team to further accelerate
growth and change the bill pay landscape to focus on the customer.
doxo investors include MDV, Sigma Partners, and Bezos Expeditions.
doxo is based in Seattle, WA.
For more information about doxo, visit www.doxo.com.
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SOURCE National Grid