CareScout, a Genworth Company, Aims to Redefine Quality and Build Trust in Long-Term Care
February 13 2024 - 8:30AM
Business Wire
CareScout Quality Network brings together providers committed to
person-centered care.
CareScout today introduced the CareScout Quality Network, a
first-of-its-kind group of long-term care providers who meet high
standards for quality, person-centered care.
“The long-term care industry is ripe for innovation because
health and social systems aren’t built to support the demand of our
rapidly aging population. Older adults and their families are left
to navigate a fragmented and confusing experience to find care,”
said Samir Shah, CEO of CareScout Services. “Quality measures today
only meet the lowest common denominator of patient safety, which is
important, but provides zero insight into what care will best fit
your individual needs. We are redefining quality as person-centered
care and are bringing together high-quality long-term care
providers committed to this movement.”
The concept of person-centered care supposes that care should
address not only physical health but also mental, social, and
spiritual health. Providers in the CareScout Quality Network must
demonstrate a commitment to person-centered care as part of
CareScout’s robust credentialing and due diligence process.
Providers are evaluated against more than 20 different criteria,
including Net Promoter Scores (NPS), industry standard quality
ratings from the Centers for Medicare and Medicaid (CMS), and
CareScout’s Person-Centered Care metrics.
As of today, CareScout has added more than 110 homecare agencies
to the CareScout Quality Network and is quickly expanding coverage
across the country. CareScout plans to add other care settings such
as skilled nursing and assisted living locations in the future. The
first group of consumers to have access to the CareScout Quality
Network and receive preferred pricing on services are Genworth Life
Insurance Company’s approximately 1 million long-term care
insurance customers.
“The creation of a network of high-quality providers is well
overdue,” said Tom McInerney, President & CEO of Genworth.
“I’ve talked to hundreds of policyholders and their families over
the years, and a common theme in those conversations is the stress
of finding quality aging care they can trust. I’m very pleased that
CareScout has taken this first important step in helping more
families navigate the aging journey with confidence.”
According to Shah, the CareScout Quality Network is only the
first step in the company’s longer-term vision of improving the
aging experience in this country.
“Our goal is to create a unified experience powered by
empathetic experts and innovative technology so older adults and
their families can navigate the aging experience with confidence,”
said Shah. “We are building an ecosystem of services and solutions
to simplify and dignify how we better understand, find, and pay for
long-term care.”
The CareScout Quality Network is actively being rolled out
across the U.S. To learn more:
- Visit www.CareScout.com/providers to see a list of
participating providers
- Long-term care providers can visit Partners.CareScout.com to
apply to join the CareScout Quality Network
About CareScout CareScout helps older adults and their
families navigate the aging journey and find quality care. Inspired
by a mission to simplify and dignify the aging experience, we're
building an integrated ecosystem of care and funding solutions. To
learn more about CareScout, visit www.CareScout.com.
CareScout, LLC (CareScout) is a wholly owned subsidiary of
Genworth Financial, Inc. (NYSE: GNW).
Cautionary Note Regarding Forward-Looking Statements This
press release contains certain “forward-looking statements” within
the meaning of the Private Securities Litigation Reform Act of
1995. Forward-looking statements may be identified by words such as
“expects,” “anticipates,” “intends,” “plans,” “believes,” “seeks,”
“estimates,” “will,” or words of similar meaning and include, but
are not limited to, statements regarding the outlook for future
business and financial performance of Genworth Financial, Inc.
(Genworth) and its consolidated subsidiaries. Examples of
forward-looking statements include statements Genworth makes
relating to future financial performance and condition of its
businesses; liquidity and new lines of business or new products and
services, such as those Genworth is pursuing with CareScout.
Forward-looking statements are based on management’s current
expectations and assumptions, which are subject to inherent
uncertainties, risks, and changes in circumstances that are
difficult to predict. Actual outcomes and results may differ
materially due to global political, economic, business,
competitive, market, regulatory, and other factors and risks, as
well as risks discussed in the risk factor section of Genworth’s
Annual Report on Form 10-K, filed with the United States Securities
and Exchange Commission on February 28, 2023. Genworth undertakes
no obligation to publicly update any forward-looking statement,
whether as a result of new information, future developments or
otherwise.
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Katy Boyles Katy.Boyles@CareScout.com
Genworth Financial (NYSE:GNW)
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