BMC Software Combines Industry-Leading Solutions and Services to Ensure Customer Success with ITIL(R) Version 3
June 05 2007 - 7:45AM
Business Wire
Corresponding with the global debut of the IT Infrastructure
Library (ITIL�) version 3 (V3), BMC Software (NYSE:BMC) today
restated its longstanding commitment to ITIL best practices and
noted its support for the newest release. ITIL V3 strongly endorses
and validates the significance of Business Service Management (BSM)
� a concept pioneered by BMC four years ago � as an IT best
practice by including BSM as a key focus of its latest Service
Strategy and Service Design guidelines. From its initial launch in
2003, BSM was designed as a business-oriented approach to
implementing and automating IT best practices, including those
outlined by ITIL. �ITIL and BSM are converging more and more
because they share the same objectives,� said Sharon Taylor,
president of Aspect Group, chief architect and examiner of ITIL V3,
at the BMC User World conference in Prague. �We are focusing more
on the benefits of business and IT integration, which is really
what BSM is about.� ITIL is a best practice framework used to aid
with the implementation of IT Service Management. ITIL V3 updates
this framework to reflect the latest thinking in effective IT
management and to provide practical guidance to organizations as
they implement BSM. As an official reviewer of ITIL V3, BMC has
worked with the chief architect and authors to provide feedback on
the updated guidelines and best practices. Beginning this month,
BMC is one of the first organizations offering ITIL V3 foundation
training and certification classes to existing customers, prospects
and employees. �BMC is one of the leaders in ITIL,� said Ken
Turbitt, global best practices director, BMC Software. �Our BSM
solutions are the industry's most ITIL-aligned IT management
offerings; in fact, BMC was the first company to achieve
PinkVerify�1 status, the only worldwide ITIL-alignment validation
program. We remain committed to ensuring our customers� success
with ITIL and BSM, offering a broad set of services designed to
complement and complete our solutions. BMC has extensively trained
our employees on ITIL best practices, and we are also among the
first to offer training and certification services on ITIL version
3.� Linda Moss, vice president of BMC Education Services, added:
�BMC is one of the leading providers of ITIL education services
globally. To date, more than 10,000 ITIL foundation certifications
have been awarded by BMC Education Services. We will continue to
support our customers as they work to implement ITIL version 2 and
are committed to helping them understand the changes in version 3
so they can make a smooth transition.� ITIL V3 provides companies
an opportunity to focus on IT service management using a lifecycle
approach, which takes a holistic view of services and eliminates
siloed functions. In addition to BSM, ITIL V3 includes several new
best practices that align with BMC�s existing BSM solutions,
including: Access Management Business Impact Analysis Federated
Configuration Management System (includes CMDB) Knowledge
Management Request Fulfilment BMC is a Global Sponsor of the itSMF
International ITIL V3 Global Roadshows, which will be used to
launch ITIL V3 globally. BMC will be presenting at the events in
Copenhagen, Denmark on June 7 and Sao Paulo, Brazil on June 22. For
information, visit http://www.itilv3launch.com/pages/index.html To
learn more about BSM, please visit www.bmc.com/bsm. About BMC
Software BMC Software is a leading global provider of enterprise
management solutions that empower companies to automate and manage
their IT infrastructure in alignment with their business needs.
Delivering Business Service Management, BMC solutions span
enterprise systems, applications, databases and service management.
For the four fiscal quarters ended March 31, 2007, BMC revenue was
approximately $1.58 billion. For more information, visit
www.bmc.com. � Copyright 2007 BMC Software, Inc. BMC, BMC Software,
and the BMC Software logo are the exclusive properties of BMC
Software, Inc., are registered with the U.S. Patent and Trademark
Office, and may be registered or pending registration in other
countries. All other BMC trademarks, service marks, and logos may
be registered or pending registration in the U.S. or in other
countries. All other trademarks or registered trademarks are the
property of their respective owners. ITIL is a registered
trademark, and a registered community trademark of the Office of
Government Commerce, and is registered in the U.S. Patent and
Trademark Office. 1 Pink Elephant PinkVerify� Web site
(https://www.pinkelephant.com/en-US/ATLASbak/PinkVerify/)
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