BMC Software Introduces End-to-End Transaction Management Solutions for Comprehensive Insight Into End-User Experience
February 14 2006 - 10:00AM
PR Newswire (US)
Solutions Identify, Analyze, and Resolve Problems That Affect
Transactions Before They Impact Critical Business Services HOUSTON,
Feb. 14 /PRNewswire-FirstCall/ -- BMC Software, Inc. (NYSE:BMC), a
leading provider of enterprise management solutions, today
announced that it is delivering comprehensive insight into the
end-user experience with the introduction of BMC(R) Transaction
Management solutions. These solutions unite end-user experience
with BMC Software's deep platform expertise and strength in
enterprise systems and service management. They allow customers to
automate and streamline IT processes and reduce costs by resolving
problems that affect transactions before critical business services
are impacted. According to a December, 2005 Ziff Davis Survey, few
companies (37%) currently measure end-to-end service availability
from the user's perspective, even though most companies (68%) feel
they have the need. Businesses need to provide consistent IT
service levels but often lack accurate, integrated, and
comprehensive tools to measure and manage the performance of
business transactions from the end-user perspective across complex,
heterogeneous computing environments. BMC Transaction Management is
a family of solutions that empowers IT to deliver improved business
services by profiling the performance of business transactions
across the enterprise. These products provide a multi-dimensional
view of business transactions, both synthetic and real, across the
enterprise that integrates and automates problem isolation and
resolution. IT staff can simultaneously understand the true
end-user experience and see the components involved in end-to-end
transaction service delivery -- so they can identify, analyze, and
resolve problems that affect transactions before they impact
critical business services. "The flow of transactions is the
foundation of our business," said Gary Lu, senior architect and
vice president, Citigroup. "It's important to us that we have
real-time transactional data that accurately reflects the end- user
experience and that we can manage our transactions across the
enterprise. In light of BMC Software's focus on Business Service
Management, strong diagnostic capabilities and mainframe and
distributed experience we will give their transaction management
solution strong consideration." Building on best-of-breed
monitoring technologies and exclusive new mainframe diagnostics,
BMC Transaction Management integrates and correlates transactional
data and end-user experience with infrastructure-monitoring data to
ensure real-time business service delivery. This multi-dimensional
view strengthens Business Service Management (BSM) by enabling IT
to measure and optimize business service delivery based on the
quality of the end-user experience. BMC Transaction Management
reduces the cost of problem resolution, streamlines IT workflow,
and improves customer satisfaction. It delivers on market and
customer demands for a multidimensional view of business
transactions across the enterprise and provides complete insight
into the end-user experience and the path a transaction takes
across the IT infrastructure and specific IT domains. BMC
Transaction Management improves transaction problem isolation and
problem resolution for organizations, regardless of their IT
complexity or IT Infrastructure Library (ITIL) maturity. The
solution provides horizontal insight into business transactions for
comprehensive service level management along with deep vertical
insight into a broad range of infrastructure components for
automated incident investigation and resolution and strong linkages
with both BSM and ITIL. "BMC Software is committed to helping our
customers manage their business transactions across the
enterprise," said Tom Bishop, chief technology officer at BMC
Software. "End-to-end transaction management is critical for
ensuring business service quality. By incorporating powerful
diagnostics and the end- user perspective, we are able to ensure
transaction performance and reduce IT service management costs for
our customers. Our transaction management solutions mitigate risk
by automating the investigation and resolution of problems, thus
resolving issues before they impact the end-user." Transaction
Management Products are the Foundation of Strategy BMC Transaction
Management Application Response Time provides synthetic transaction
management, measuring end-user experience by simulating an end-
user, and drills down to a first-hop breakdown of transaction
response time. It also establishes a baseline for service level
management, captures session details for diagnosis of failed
transactions, supports a broad range of applications and
technologies and integrates with BMC service level and systems
management products. BMC Transaction Management Application
Response Time software can be licensed or is available as a fully
managed service from BMC. BMC MAINVIEW(R) Transaction Analyzer is
built on MAINVIEW technology to isolate and resolve real
transactions on the mainframe. It tracks transactions through z/OS,
correlating real transaction information from different subsystems,
and provides insight into transaction problems in an
easy-to-understand format. It also displays the path taken for each
transaction in the logical order by unit of work and currently
supports CICS, IMS and DB2. "We rely on our mainframe for
transactions that are critical for our customers," said Siegfried
W. Globisch, member of the performance management team of R+V
Versicherung. "I believe that MAINVIEW Transaction Analyzer will
enable us to track CICS transactions in our dynamic routing
environment with DB2, DBCTL, remote VSAM and MQseries calls in
quasi real-time and can improve and speed up our performance
management and optimizing activities. This should allow us to see
easily, and almost at once, where the delays occur and where the
CPU times are spent so that we can correct the application in time
before it goes to production or -- when it was changed in
production -- before it hurts the end-users." About BMC Software
BMC Software, Inc. is a leading provider of enterprise management
solutions that empower companies to manage their IT infrastructure
from a business perspective. Delivering Business Service
Management, BMC Software solutions span enterprise systems,
applications, databases and service management. Founded in 1980,
BMC Software has offices worldwide and fiscal 2005 revenues of more
than $1.46 billion. For more information about BMC Software, visit
http://www.bmc.com/ . BMC Software, the BMC Software logos, and all
other BMC Software product or service names are registered
trademarks or trademarks of BMC Software, Inc. DB2 is a registered
trademark of International Business Machines Corporation. All other
trademarks or registered trademarks belong to their respective
companies. http://www.newscom.com/cgi-bin/prnh/20011003/BMCLOGO
http://photoarchive.ap.org/ DATASOURCE: BMC Software, Inc. CONTACT:
Heather Real of BMC Software, Inc., +1-713-918-1649, or ; or
Chrissy Campbell of Porter Novelli, +1-617-897-8200, or , for BMC
Software, Inc. Web site: http://www.bmc.com/
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