Proximie Selects 8x8 Call and Video Quality Performance Monitoring to Enhance Future of Surgical Healthcare
September 14 2021 - 8:55AM
Business Wire
Deployment of 8x8 callstats Enables Clinicians
to Carry Out Procedures Virtually and Paves the Way for Borderless
Healthcare
8x8, Inc. (NYSE: EGHT), a leading integrated cloud
communications platform provider, today announced that Proximie,
the software platform that is saving lives by sharing the world's
best clinical practice, has deployed the 8x8 CPaaS callstats
embeddable solution for call and video quality performance. Using
four low-latency HD native camera views, augmented reality
annotation, and real-time video and audio communication, Proximie
enables physicians and medical device experts to virtually scrub-in
to any clinical setting to share skills or learn from others.
Proximie is using 8x8 callstats to support call and video quality,
analytics, and provide virtual services for surgical procedures at
scale.
Proximie moved quickly to beta-test 8x8 callstats to monitor
call and video quality in real-time, automatically analyse large
volumes of WebRTC communications data, and deliver insights through
AI-driven monitoring and analytics.
8x8 callstats performance monitoring collects over 500 metrics
from each virtual meeting, delivering details around user adoption
and a complete view of audio and video quality performance. This
has meant a reduction of IT staff time spent on identifying issues
and transitioning those staff members to instead focus on scaling
the organisation to support more virtual surgical procedures and
patients nationwide.
"8x8 callstats is the only suitable solution for us on the
market — and we are delighted we found it," shares Auri Vizgaitis,
Vice President of Infrastructure and Media at Proximie. “Quality is
critical for our customers, so we needed to provide accurate data.
We had previously developed our own tool, but we wanted call and
video analytics capabilities that could be scaled instantly —
saving us time and resources — so we could fully focus on our core
mission: saving lives.”
8x8 callstats enables Proximie to monitor call and video quality
on an enormous scale, providing customers with post-session
summaries and insights to proactively manage and improve the
service.
“Proximie is delivering vital, life-saving support powered by
actionable insights to ensure the business can continue to scale.
Providing call quality and privacy to support the rich experience
for healthcare professionals is of the highest importance,” says
Varun Singh, Senior Director Product, Call Quality and
Connectivity, at 8x8, Inc. “8x8’s embeddable communications
technology is supporting the high availability and compliance
requirements of organisations like Proximie as they pave the way
for the future of healthcare.”
The 8x8 CPaaS portfolio of embeddable communications and APIs,
including SMS, voice chat apps, video and performance monitoring,
empowers organisations to extend and customise communications that
reimagine workflows and customer interactions for enhanced employee
and customer experiences. The low code, no code capabilities enable
organisations with any level of technical capability to leverage
digital channels and even embed video meetings into apps and
websites in minutes. Through a network of more than 160 top-tier
carriers covering over 190 countries and territories, 8x8 CPaaS
allows organisations to reliably and securely reach their customers
no matter where they are.
8x8 CPaaS is a component of 8x8 XCaaS (eXperience Communications
as a Service), which includes fully integrated, cloud native
contact centre, voice, team chat, video meetings and CPaaS
embeddable communications and APIs capabilities in a single-vendor
solution. Built on the resilient, secure, and compliant 8x8
eXperience Communications Platform, 8x8 XCaaS offers the highest
levels of reliability with the first financially-backed,
platform-wide 99.999 percent global uptime SLA across an integrated
cloud CCaaS and UCaaS solution, setting a new industry benchmark
for cloud communications reliability.
8x8 Webinar
Register for the “How to Hook Customers with a More Human
Experience in a Digital World” webinar on Wednesday, September 29,
2021 with Michael Brandenburg, Senior Industry Analyst at Frost
& Sullivan, and Marc Magnin, Head of Product, CPaaS, at 8x8 to
learn more about leveraging embeddable communications technologies
to build loyalty and generate value.
About Proximie:
- Proximie is a global health technology platform focused on
digitizing operating and diagnostic rooms;
- Proximie’s mission is to save lives by sharing the world’s best
clinical practice, every Proximie procedure can be recorded,
analysed and leveraged for future use to help inform best
practice.
- By connecting operating rooms globally, Proximie is creating a
rich, insightful data set which naturally feeds best practices into
the entire healthcare ecosystem, delivering global connected
surgical care;
- Proximie was founded by Dr Nadine Hachach-Haram FRCS (Plast),
BEM. In 2016, the NHS clinical entrepreneur drew on her surgical
experiences and her passion for innovation and education, to create
Proximie. Dr. Nadine wanted to extend the geographical reach of a
surgeon and to create the effect of a borderless operating room
that could empower physicians to remotely share knowledge that
could ultimately reduce variation in care, and help save lives.
Their ultimate ambition is to create a future global network of
operating rooms interconnected by the world’s best clinicians,
where every incision is already informed by machine learning and
every clinician will be empowered with real-time diagnostics, data
and analysis. By digitising surgery, Proxmimie is helping to
accelerate the adoption of best practices, democratise access to
the best surgical expertise for training and help to create better
patient outcomes.
- Proximie has contracts with over 35 major medical device
companies – with access to 90% of operating rooms and diagnostic
suites in the U.K., U.S., and E.U.
- For more information please visit www.proximie.com, follow
@ProximieAR on Twitter or contact marketing@proximie.com.
About 8x8, Inc
8x8, Inc. (NYSE: EGHT) is transforming the future of business
communications as a leading Software-as-a-Service provider of 8x8
XCaaS, an integrated contact center, voice communications, video,
chat and API solution built on one global cloud communications
platform. 8x8 is powering all employees globally to connect
individuals and teams so they can collaborate faster and work
smarter. Real-time business analytics and intelligence provide
businesses unique insights across all interactions and channels so
they can delight end-customers and accelerate their business. For
additional information, visit www.8x8.com, or follow 8x8 on
LinkedIn, Twitter and Facebook.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210914005410/en/
Media: John Sun, 1-408-692-7054 john.sun@8x8.com
Investor Relations: investor.relations@8x8.com
8x8 (NYSE:EGHT)
Historical Stock Chart
From Aug 2024 to Sep 2024
8x8 (NYSE:EGHT)
Historical Stock Chart
From Sep 2023 to Sep 2024