Verint Named a Leader in Opus Research Conversational Intelligence Report
April 18 2023 - 8:30AM
Business Wire
Verint Platform, Powered by Verint Da Vinci Artificial
Intelligence, Delivers Conversational Intelligence and Analytics
Solutions that Elevate Customer and Employee Experience
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today
announced that its conversational intelligence and analytics
solutions powered by Verint Da Vinci™ AI have received top scores
earning leadership placement in the latest Conversational
Intelligence Intelliview Report by Opus Research.*
In this report, Opus Research evaluates how select solution
providers enable businesses to apply speech and conversational
analytics, natural language processing (NLP) and machine learning
technologies in contact centers, marketing and sales acceleration
efforts. Successful solutions gather and mine conversational data
ingrained in call recordings, chat transcripts, and other customer
interactions and produce insights that drive quantifiable ROI.
Verint is a leader in Conversational Intelligence and received
top scores for native, mature resources for sophisticated speech
analytics, and conversational intelligence. Verint scored highly in
evaluation criteria for product completeness, business impact and
vision, and was also cited for its leading capabilities supporting
customer experience and employee experience initiatives.
According to Opus Research, Verint provides a comprehensive
suite of conversational intelligence solutions, spanning
self-service, assisted service, and interaction analytics. All part
of Verint Platform, a number of Verint conversational intelligence
applications are covered in the report including Interaction
Analytics, Real-Time Coaching, Automated Quality Monitoring,
Experience Management and Intelligent Virtual Assistant.
“Opus Research recognizes Verint as the broadest customer
engagement platform, highest rated and most used conversational
intelligence platform and the most open and flexible platform
supporting digital and cloud transformation,” says Verint’s Daniel
Ziv, vice president, go-to-market strategy. “Powered by Verint Da
Vinci AI at the core of our platform, Verint's unparalleled
expertise from thousands of deployments, fuels our continuous
innovation driving CX automation and helping our customers close
the Engagement Capacity Gap.”
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands
build enduring customer relationships by connecting work, data, and
experiences across the enterprise. More than 10,000 organizations
in 180 countries – including over 85 of the Fortune 100 companies –
are using the Verint Customer Engagement Platform to draw on the
latest advancements in AI, analytics, and an open cloud
architecture to elevate customer experience.
Verint. The Customer Engagement Company®. Learn more at
Verint.com.
*2022 Conversational Intelligence Intelliview Report by Opus
Research. Published December 2022.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2023, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT, AND THE ENGAGEMENT CAPACITY GAP are
trademarks of Verint Systems Inc. or its subsidiaries. Verint and
other parties may also have trademark rights in other terms used
herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20230418005291/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
Verint Systems (NASDAQ:VRNT)
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