Ventana Research Ranks Verint as an Overall Leader in Customer Experience Management Value Index
January 26 2023 - 8:30AM
Business Wire
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today
announced it has received top scores and is a leader in the Ventana
Research Customer Experience (CX) Management Value Index 2023
report.* Verint places in the top three overall vendors, is
classified as Exemplary and is a Product Experience Leader. Verint
is also named a Value Index Leader in the following categories:
placing first in adaptability and second in manageability and
usability.
Using the Ventana Research methodology and blueprint, software
is evaluated in seven key categories that are weighted to reflect
buyers’ needs based on the firm’s expertise and research. Through a
thorough analysis of product and customer experience, the Value
Index categorizes vendors into four classifications: Exemplary,
Innovative, Assurance and Merit. This Value Index representation
classifies vendors’ weighted performance in Product Experience and
Customer Experience.
With this report, Ventana Research took a fresh look at what
technology companies need to do to drive a better customer
experience across the enterprise. The Value Index report provides a
holistic view of CX technology including interaction handling
across voice and digital channels and resource management as well
as the insights and analysis these solutions provide. The firm
recognizes that the CX market has undergone a significant evolution
in recent years and that companies need to take a new approach in
terms of how they evaluate that technology.
“Customer experience management has been poorly defined to date,
precisely because the mix of components, users and use cases have
been so diverse. The broad outlines are clear: A CX management
suite is a product family composed of applications that are
collectively organized to optimize customer interactions,
experiences and profitability,” said Keith Dawson, principal
analyst, Ventana Research. “Verint’s overall leadership stems from
strong performances across both the Product Experience and Customer
Experience categories.”
Ventana Research's definition of CX Management aligns with how
Verint has built its platform. The Verint platform helps brands
elevate the customer experience across the enterprise including
contact centers, the back office and branch locations while
supporting both voice and digital channels. With its open
architecture, Verint’s platform enables companies to capture
experiences and derive insights that can improve operational
efficiency and elevate customer experience.
“We are honored to be included in the inaugural Customer
Experience Management Index,” says Verint’s Celia Fleischaker,
chief marketing officer. “Ventana Research recognizes that the
Verint platform reaches beyond the contact center and includes
components related to overall experience management, digital
engagement, and workforce engagement.”
Visit Verint Customer Engagement Platform to learn more.
Download the Ventana Research Value Index on Customer Experience
Management here.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands
build enduring customer relationships by connecting work, data, and
experiences across the enterprise. More than 10,000 organizations
in 180 countries – including over 85 of the Fortune 100 companies –
are using the Verint Customer Engagement Platform to draw on the
latest advancements in AI, analytics, and an open cloud
architecture to elevate customer experience.
Verint. The Customer Engagement Company®. Learn more at
Verint.com.
* Ventana Research Customer Experience Management Value Index
2023 report published December 2022.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2022, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT and THE ENGAGEMENT CAPACITY GAP are
trademarks of Verint Systems Inc. or its subsidiaries. Verint and
other parties may also have trademark rights in other terms used
herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20230126005103/en/
Media Relations Sue Huss sue.huss@verint.com
Analyst Relations Ryan Zuk ryan.zuk@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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