Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center
November 09 2022 - 1:00PM
Business Wire
Partnership Leverages Platform-to-Platform Approach with the
Powerful Combination of Verint Customer Engagement Platform and
Zoom Contact Center
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, and
Zoom Video Communications, Inc. today announced an expanded
partnership to help organizations deliver exceptional customer
experiences across the enterprise through the additional
integration of the Verint Customer Engagement Platform with Zoom
Contact Center.
Verint and Zoom have a shared vision for the future of customer
experience by helping organizations close the Engagement Capacity
Gap, the chasm between what organizations know they need to do to
meet rising customer expectations and the resources they have to do
it. Verint Data Management solutions are integrated with Zoom Phone
and Zoom Meetings to help businesses capture, archive, analyze,
ensure compliance, and retrieve interactions. The expanded
partnership complements this platform-to-platform approach by
connecting the Verint Platform to Zoom’s rich set of Contact Center
APIs to deliver workforce engagement.
“Verint and Zoom have a shared goal to help businesses deliver
better customer and employee engagement,” says Oded Gal, chief
product officer at Zoom. “Zoom Contact Center helps businesses
deliver prompt, accurate, and highly personalized responses to
their customers on the trusted Zoom platform. When combined with
the Verint Platform enterprises can improve employee experience and
performance in the contact center, back-office and branch
teams.”
Zoom Contact Center is an omnichannel contact center solution
that is optimized for video and intentionally supports a robust
suite of channels, such as voice, web chat, SMS, and video. The
solution combines unified communications and contact center
capabilities into one experience with the ease and simplicity of
the Zoom platform. Designed to increase productivity, Zoom
customers who use Zoom Team Chat, Zoom Meetings and/or Zoom Phone
will find the agent and supervisor experience familiar, as they all
reside within the same Zoom application. This combination
streamlines communication and fosters more efficient collaboration
between back-office experts and contact center staff to augment the
customer experience.
“We continue to build on our long-standing partnership with
Zoom. This partnership is unique in that our platform works with
Zoom’s collaboration and unified communications solutions, and now,
will work with Zoom Contact Center, allowing organizations to
choose a seamless solution for all their enterprise needs,” says
Verint’s Jaime Meritt, chief product officer. “As Zoom continues to
expand their capabilities in these areas, Verint aims to remain in
lock step with them and enable our mutual customers to leverage the
power of both the Zoom and Verint platforms.”
Visit Verint Customer Engagement Platform to learn more.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2022, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE
SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems
Inc. or its subsidiaries. Verint and other parties may also have
trademark rights in other terms used herein.
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Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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