Verint Named a Leader in the IDC MarketScape for Worldwide Conversational AI Software Platforms for Customer Service 2021
December 16 2021 - 8:30AM
Business Wire
Recognized as a Leader in Two Conversational AI IDC
MarketScape Vendor Assessment Reports
Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today
announced that it has been named a leader in the second of two IDC
reports on conversational artificial intelligence (AI). The IDC
MarketScape: Worldwide Conversational AI Software Platforms for
Customer Service 2021 Vendor Assessment report * positions Verint
in the Leaders category for delivering robust conversational AI
solutions specifically in the customer service environment. The
company was also recently named a leader in the IDC MarketScape:
Worldwide General-Purpose Conversational AI Platforms 2021 Vendor
Assessment report published in October.
The IDC MarketScape assesses the products, services, and
competitive fitness of 16 vendors helping organizations leverage
conversational AI capabilities to create automated solutions that
excel in speech, text, intent, and language recognition, and
respond in a way that mimics human conversation.
“Consider Verint when you are a large enterprise, particularly
in financial services or life sciences, seeking strong analytics
and reporting capabilities and a vendor who will partner closely
with you on implementation and customization,” said Dave Schubmehl,
research vice president with IDC. “Verint’s conversational
analytics and IVA capabilities can make it a good ‘one stop shop’
for customer support organizations looking to upgrade their IVR to
voice-based conversational AI while also developing and maintaining
virtual assistants for digital channels.”
The IDC MarketScape report states, “Verint’s customers praised
the strength of its pre-trained models, both in terms of overall
accuracy as well as accuracy in domain specific use cases, such as
financial services or life sciences. They also highlighted Verint’s
willingness to work with its customers to customize conversational
AI implementations as needed.” The report also noted that the
conversation analytics and reporting capabilities, including the
ability for contact centers to analyze and monitor agent
performance were well received by customers.
“At Verint, we know that the shift towards digital means much
more than offering more channels,” says Heather Richards, vice
president, go-to-market strategy, digital-first engagement.
“Powered by Verint Da Vinci™ AI and Analytics, which processes
billions of customer-engagement interactions across dozens of
industries annually, our conversational AI delivers trusted,
digital-first experiences that personalize experiences and drive
significant ROI and innovation for our customers.”
Verint Conversational AI works with an enterprise’s existing
ecosystem, as well as other Verint Cloud Platform applications
including Social and Private Messaging, Engagement Orchestration,
Knowledge Management, Community, Workforce Engagement and
Experience Management.
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide
an overview of the competitive fitness of ICT (information and
communications technology) suppliers in a given market. The
research methodology utilizes a rigorous scoring methodology based
on both qualitative and quantitative criteria that results in a
single graphical illustration of each vendor’s position within a
given market. IDC MarketScape provides a clear framework in which
the product and service offerings, capabilities and strategies, and
current and future market success factors of IT and
telecommunications vendors can be meaningfully compared. The
framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and
prospective vendors.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
*Source: IDC MarketScape: Worldwide Conversational Artificial
Intelligence Software Platforms for Customer Service 2021 Vendor
Assessment (Doc #US48340721), November 2021
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2021, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2021, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE
SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems
Inc. or its subsidiaries. Verint and other parties may also have
trademark rights in other terms used herein.
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Media Relations Amy Curry amy.curry@verint.com
Analyst Relations Ryan Zuk ryan.zuk@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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