Verint Named a Leader in the IDC MarketScape for Worldwide General Purpose Conversational AI Platforms 2021 Vendor Assessment
October 26 2021 - 8:30AM
Business Wire
Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today
announced that Verint has been named a leader in the IDC
MarketScape: Worldwide General Purpose Conversational AI Platforms
2021 Vendor Assessment Report.* After a thorough evaluation of
vendor strategies and capabilities, IDC positioned Verint in the
Leaders category for delivering robust conversational artificial
intelligence (AI) solutions.
The IDC MarketScape assesses the products, services, and
competitive fitness of 15 vendors helping organizations leverage
conversational AI capabilities to create automated solutions that
excel in speech, text, intent, and language recognition, and
respond in a way that mimics human conversation. Verint
Conversational AI, part of the Verint Customer Engagement Cloud
Platform, includes the Verint Intelligent Virtual Assistant (IVA)
and was cited by IDC for strengths including pretrained models,
analytics, advanced reporting, and customization capabilities.
The IDC MarketScape recognizes Verint for deployment choice
either in the cloud or on premises, and out-of-the-box support for
more than 40 languages and dialects. IDC analysts also highlight
Verint’s flexibility in building, deploying, and managing
conversational AI solutions at both the departmental and
enterprise-wide levels, and/or as a point solution. As well, the
IDC MarketScape notes Verint’s extended focus beyond the customer
engagement space to support patient care, employee knowledge
self-service, automated human resources, IT helpdesk, and
ticketing.
“After a thorough examination of capabilities, we positioned
Verint as a leader in our IDC MarketScape evaluation,” said Dave
Schubmehl, research vice president with IDC. “Organizations seeking
strong analytics, reporting, and a close implementation partner
should consider Verint for Conversational AI use cases.”
The IDC MarketScape report states, “Verint’s customers praised
the strength of its pretrained models, both in terms of overall
accuracy as well as accuracy in domain-specific use cases.”
Customers are pleased to be able to work closely with Verint
Conversational AI experts and customize as needed. The IDC
MarketScape also noted that the conversation analytics and
reporting capabilities, including the ability for contact centers
to analyze and monitor agent performance, are well suited for large
enterprises.
“Through our work with many of the world’s most respected and
trusted brands, we’ve been able to develop conversational AI that
fits the rigors and requirements of leading organizations to
deliver and grow exceptional customer experiences,” says Verint’s
Jen Snell, vice president, GTM Strategy, Conversational AI. “This
IDC MarketScape evaluation demonstrates Verint is a leader within
the Conversational AI space, and validates our belief that brands
have an imperative to deliver exceptional conversational
experiences as part of their digital transformation strategies for
both customers and the workforce.”
Verint Conversational AI works with an enterprise’s existing
ecosystem, as well as other Verint Cloud Platform applications
including Social and Private Messaging, Engagement Orchestration,
Knowledge Management, Community, Workforce Engagement and
Experience Management.
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide
an overview of the competitive fitness of ICT (information and
communications technology) suppliers in a given market. The
research methodology utilizes a rigorous scoring methodology based
on both qualitative and quantitative criteria that results in a
single graphical illustration of each vendor’s position within a
given market. IDC MarketScape provides a clear framework in which
the product and service offerings, capabilities and strategies, and
current and future market success factors of IT and
telecommunications vendors can be meaningfully compared. The
framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and
prospective vendors.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
*Source: IDC MarketScape, Worldwide General Purpose
Conversational AI Platforms 2021 Vendor Assessment Report (Doc
#US47354421), October 2021
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2021, our Quarterly
Report on Form 10-Q for the quarter ended July 31, 2021, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20211026005192/en/
Media Relations Amy Curry amy.curry@verint.com
Analyst Relations Ryan Zuk ryan.zuk@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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