Verint Completes Acquisition of Conversocial
September 02 2021 - 8:30AM
Business Wire
Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today
announced the completion of the previously announced transaction to
acquire Conversocial, a leader in conversational customer
experience delivered over messaging channels.
On August 10, Verint issued a release, Verint Expands its Cloud
Platform Capabilities to Help Brands Accelerate Digital-First
Customer Engagement, stating its intent to acquire the leading
conversational messaging company.
In a recent Saddletree research note, Paul Stockford commented
on the acquisition, “Verint enters this customer service market
segment at an ideal time and with the potential to redefine the
third-party messaging customer experience as it continues to find
new applications for its conversational artificial intelligence
(AI), as provided by Verint Intelligent Virtual Agents (IVAs).
While most third-party messaging applications focus on messaging,
Verint already has the technology in-hand to further personalize
these emerging digital channels with conversational AI.” *
Conversocial solutions help leading brands such as Google,
Sephora, British Airways, and Hertz build and scale relationships
through the personal touch and convenience of social messaging. The
combination of Verint and Conversocial will provide organizations
with support for digital customer engagement with connections to
the commonly used messaging channels, including Apple Business
Chat, Facebook Messenger, Twitter, WhatsApp, and more.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
* Source: Saddletree Research, Verint Acquires Conversocial,
Expands Digital Customer Engagement Strategy, August 11, 2021
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2021, our Quarterly
Report on Form 10-Q for the quarter ended April 30, 2021, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20210902005326/en/
Media Relations Amy Curry amy.curry@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com/
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