For the Fourth Consecutive Year, Verint Wins AI Breakthrough Award for Excellence and Innovation
July 22 2021 - 8:30AM
Business Wire
Verint’s Low-Code Conversational AI Offering Named "Best
Virtual Agent Solution"
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today
announced that it has won an AI Breakthrough Award for excellence
and innovation in artificial intelligence (AI). Verint Intelligent
Virtual Assistant Professional (IVA Pro) Package™ is the winner of
the “Best Virtual Agent Solution” award. Earning its fourth
consecutive AI Breakthrough Award, the company previously won “Best
AI-based Solution for Customer Service” in 2020, “Best Chatbot
Solution” in 2019, and “Best Overall AI Solution” in 2018.
The mission of the AI Breakthrough Awards is to honor excellence
and recognize the innovation, hard work and success in a range of
AI and machine learning related categories, including AI platforms,
Deep Learning, Smart Robotics, Business Intelligence, Natural
Language Processing, and other industry-specific AI applications.
This year’s program attracted more than 2,850 nominations from over
17 different countries throughout the world.
“Verint supports the hybrid workforce, the blend of humans and
chatbots and IVAs that interface with a company’s customers. With
IVA Pro Package, Verint is one of the only providers that can
support businesses as they mature their self-service capabilities
from initial chatbot to a fully operational enterprise-wide
solution,” said James Johnson, managing director, AI Breakthrough.
“IVA Pro empowers a limitless self-service journey for
organizations around the globe. Sincerest congratulations to the
entire Verint team for all this incredible solution has to offer
and winning our ‘Best Virtual Agent Solution’ award.”
Powered by the Verint Customer Engagement Cloud Platform, Verint
IVA Pro Package is a new SaaS offering that includes a complete set
of user-friendly AI-powered design and analytics tools. These tools
help brands quickly align IVAs with their business goals and
measure results to adjust and optimize chatbots quickly and easily.
The Verint IVA Pro Package is unique among low-code offerings in
leveraging advanced AI typically only delivered in fully coded,
enterprise solutions. The innovative package enables a company to
implement the advanced technology of Verint’s market-leading IVA
via a user-friendly interface that can provide immediate cost
savings and value.
“Innovation in AI and analytics are shaping the future of
customer engagement,” says Verint’s Celia Fleischaker, chief
marketing officer. “We are proud to receive this award, as it is
evidence of our continued commitment to delivering solutions like
IVA Pro to help brands quickly align IVAs with their business
goals, measure results and adjust and optimize chatbots to improve
customer experience.”
Visit Verint IVA Professional Package to learn more.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2021, our Quarterly
Report on Form 10-Q for the quarter ended April 30, 2021, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20210722005088/en/
Media Relations Amy Curry amy.curry@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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