Verint Workforce Engagement Solutions Recognized for Market Share Leadership Across Multiple Categories in New Contact Center...
July 13 2021 - 8:30AM
Business Wire
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today
announced that it has been recognized as a market leader in DMG
Consulting’s latest Contact Center Workforce Optimization Market
Share Report.*
According to the report, Verint’s five-year compounded annual
growth rate (CAGR) between 2016 and 2020 for sales of contact
center WFO solutions is strong, particularly given the amount of
revenue Verint earned in this sector. Verint moved into first place
in several categories in fiscal year 2020 including: contact center
WFO revenue, services revenue and indirect WFO sales. The company
retained its commanding leadership position for sales of WFO
solutions to the branch and back office. Verint also moved into the
market leadership position for sales of contact center recording
solutions, which was estimated by DMG to be the second largest
sector in the WFO suite market for the year.
According to Donna Fluss, president, DMG Consulting, “Workforce
optimization solutions have been major contributors to the success
of contact centers because they give managers oversight
capabilities, regardless of where their agents are based, although
having cloud-based offerings made the remote workforce challenge
much easier than it was for companies that had less flexible
premise-based solutions.”
Verint’s continued innovation in contact center recording
supports these rankings with the launch of Engagement Data
Management and enterprise recording capabilities in unstructured
data environments as well as the native integration of Verint
Recording with Microsoft Teams calling and meeting scenarios.
“The Verint WFO solution is leading across the enterprise from
the contact center to the back office and the branch,” says
Verint’s Celia Fleischaker, chief marketing officer. “Our open
cloud platform provides flexibility and enables us to expand our
partner ecosystem leading to accelerated indirect sales, all to the
benefit of our customers worldwide.”
Workforce Optimization is part of Verint’s Workforce Engagement
suite that is designed to connect work, data and experiences across
the enterprise in order to power the future of work, engage
employees, and create enduring customer relationships.
Visit Verint Workforce Engagement to learn more.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
*Source: DMG Consulting, Contact Center Workforce Optimization
Market Share Report, May 2021. This report measures revenue for
fiscal full-year 2020.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2021, our Quarterly
Report on Form 10-Q for the quarter ended April 30, 2021, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20210713005236/en/
Media Relations Amy Curry amy.curry@verint.com
Analyst Relations Ryan Zuk ryan.zuk@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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