For Third Consecutive Year Customers Give Verint a Perfect Score in Overall Vendor Satisfaction for Workforce Management
March 24 2021 - 8:30AM
Business Wire
Only Featured Vendor to Achieve a
Series of Perfect Customer Satisfaction Scores for Implementation,
Integration and Training in Annual Report
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today
announced its achievement of perfect scores in multiple customer
satisfaction categories in DMG Consulting LLC’s new 2021/2022
Workforce Management (WFM) Product and Market Report*—including a
perfect 5.0 out of 5.0 in the “Overall Vendor Satisfaction”
category for the third consecutive year.
Verint received perfect scores in nine of 11 vendor satisfaction
categories. For the third consecutive year, customers gave Verint
perfect marks in overall vendor satisfaction. In addition, the
company received perfect customer satisfaction scores for product,
implementation, integration, training, professional services,
ongoing service and support, product innovation and vendor
communication. Verint was the sole leader of the report’s featured
vendors in customer satisfaction ratings for integration and
training. Verint also led or tied for the highest customer
satisfaction scores in five product capabilities categories.
“Workforce management remains one of the most important
productivity tools in contact centers,” notes Donna Fluss,
president, DMG Consulting. “The more advanced WFM solutions come
with capabilities and tools that have been instrumental in helping
contact center supervisors and managers oversee their agents,
regardless of where they are based. These tools include real-time
adherence, intraday management, mobility, self-service and
bi-directional communications.”
“We are very proud to receive such high scores from our
customers after a year of great disruption and uncertainty,” says
Verint’s Celia Fleischaker, chief marketing officer. “When the
pandemic took hold, our first priority was to determine what
information and resources would be helpful to our customers. We
introduced programs to help them adjust to changes in their
environment and provided assistance on how to get the most from the
Verint solutions already in place. It’s rewarding to see those
efforts reflected in this report–from training and vendor
communication to ongoing service and support.”
Verint Workforce Management™, available as part of the Verint
Cloud Platform, leverages artificial intelligence-infused
automation and new mobile tools to streamline forecasting and
scheduling and improve employee engagement. The solution offers an
intuitive, modern, user experience that streamlines scheduling with
fewer clicks and screens, making common tasks more efficient for
workforce managers and simplifying the path to proficiency for new
users. It reduces time and effort, taking into account sick and
overtime employees, user skills and multilingual capabilities, time
zone variations, and employment requirements. With Verint Workforce
Management, managers have the tools to meet service level
agreements (SLAs) while also providing the workforce with the
flexible, work-from-anywhere schedules they require.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close the engagement capacity gap.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
*Source: DMG Consulting LLC, 2021/2022 Workforce Management
Product and Market Report, published February 2021
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2020, our Quarterly
Report on Form 10Q for the quarter ended October 31, 2020, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20210324005119/en/
Media Relations Amy Curry amy.curry@verint.com
Analyst Relations Ryan Zuk ryan.zuk@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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