Industry Thought Leaders and Verint Experts to Spotlight the Future of Work and Experience Management in March
March 08 2021 - 8:30AM
Business Wire
Opus Research Analysts Share Insights on How to Navigate the
Latest Workforce Dynamics
Verint® (NASDAQ: VRNT), the Customer Engagement Company™, today
announced the kickoff of two webinar series that focus on the
future of work and the results of the latest Verint Experience
Index™ (VXI) retail report.
How to Harness Key Future of Work
Trends Verint and Opus Research Webinar
Series
Join this 3-part series of virtual panel discussions in March
and April where Opus analysts and Verint experts share how
organizations can build enduring customer relationships in light of
ever-increasing, ever-shifting consumer demands.
March 11, 1 p.m.
In the first webinar, the panel will discuss the top workforce
trends including: the growth of bots in the workplace; the increase
in modalities that is causing data, functional and channel silos;
and demand for real-time answers. Attendees can learn how to
respond to these trends and prepare for the challenges they
present.
Opus Research Moderators:
- Dan Miller, lead analyst and founder
- Derek Top, senior analyst and research director
Verint Panelists:
- Tracy Malingo, global vice president and general manager,
intelligent self-service
- Heather Richards, vice president, product strategy, knowledge
management
- Dave Singer, vice president, GTM strategy, workforce
engagement
- Jen Snell, vice president, product strategy and marketing,
intelligent self-service
VXI Retail 2020 Webinar
Series Join Verint experts as they break down the
results of the latest Verint Experience Index™ (VXI) Retail report,
based on a benchmark survey of consumer satisfaction with leading
retailers and includes CSAT and NPS rankings. Consumers were
surveyed in late November and early December 2020, with COVID-19
social-distancing guidelines in place and in the thick of the
holiday shopping season. Verint’s Eric Head, vice president,
experience leadership, Karly Szczepkowski, research analyst, and
Ellen Schwartze, XM marketing programs manager will lead the
discussions.
March 11, 1 p.m. ET The 2020 Retail Customer Purchase
Journey
Even in a pandemic, 46% of customers who made a purchase started
in a store. And curbside pickup—which didn’t exist in 2019—beat out
Buy Online, Pick Up In-Store (BOPIS) in fulfillment popularity.
Learn how consumer behaviors have changed due to the pandemic
including the growth of digital and its implications.
March 18, 1 p.m. ET How Communication and Support Saved
Retailers in 2020
In times of near-constant change, clear communication and
competent support are still the foundation to instill trust in
brands. While digital self-service can save millions of dollars,
the human element in the contact center can’t be automated. Join
the Verint panel of experts as they explore the differences in what
customers want in digital versus support channels—and how
businesses can benefit by understanding the nuance.
March 25, 1 p.m. ET What’s Next? Retail CX Recommendations
for 2021
New fulfillment methods such as curbside pickup, and a new wave
of young, Gen-Z shoppers are changing the retail roadmap. Learn how
Verint’s latest data can guide 2021 CX priorities—from quick
website fixes to long-term vision for brands.
About Verint Verint® (Nasdaq: VRNT) helps the world’s
most iconic brands – including over 85 of the Fortune 100 companies
– build enduring customer relationships by connecting work, data
and experiences across the enterprise. The Verint Customer
Engagement portfolio draws on the latest advancements in AI and
analytics, an open cloud architecture, and The Science of Customer
Engagement™ to help customers close the engagement capacity
gap.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2020, our Quarterly
Report on Form 10Q for the quarter ended October 31, 2020, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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Media Relations Amy Curry amy.curry@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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