Cited for Innovative AI Capabilities, Open Integrations and
Customer Satisfaction
Verint IVA Receives Perfect Scores for Features and
Technology, Integration and Scalability
Verint® (NASDAQ: VRNT), the Customer Engagement Company ™, today
announced that multiple industry research evaluations have named
its Intelligent Virtual Assistant (IVA) solution a market leader.
Opus Research named Verint a leader for perfect Features and
Technology, and Integration and Scalability criteria scores in its
2021 Decision Makers’ Guide to Enterprise Intelligent Assistants
report. 1 Kisaco Research placed Verint at the top of its 2021
Kisaco Leadership Chart on Intelligent Virtual Assistants. 2
Further, in DMG Consulting LLC’s 2020/2021 Intelligent Virtual
Agent Product and Market Report, Verint achieved top customer
satisfaction scores for AI and customer self-service capabilities.
3
Opus Research conducted a comprehensive assessment of
enterprise-grade Intelligent Assistant solutions that provide
natural language processing, machine learning, AI, and analytics to
support customer care, self-service, employee assistance,
messaging, and device control. The firm cited Verint’s ability to
process billions of customer interactions, noting Verint’s AI
Blueprint capability for analyzing conversational data to recommend
how IVA implementations or enhancements can improve operational
efficiency.
“Verint established a long-standing leadership position by
offering a comprehensive set of trusted conversational AI solutions
built on open integrations that deliver meaningful ROI and
self-service results,” says Dan Miller, Opus Research’s founder and
lead analyst.
Kisaco Research focused on large enterprises with complex
end-user journeys and measured market execution, technical
features, and vendor revenue. The annual report highlighted
Verint’s comprehensive feature set and open integrations, with
chief analyst Michael Azoff noting that innovative AI technologies
are helping transform the market and improve IVA performance.
“Many businesses have found their need for online presence has
increased and IT infrastructure support for home working has too,
raising the opportunity for use of IVAs,” Azoff says.
DMG Consulting’s report included customer satisfaction scores
ranking Verint among the leaders in product satisfaction. In
addition, of the report’s featured vendors, Verint achieved top
scores in AI, natural language understanding/natural language
generation and customer self-service capabilities.
“Anything that can be done to help customers can also be applied
to assist employees,” adds Donna Fluss, president, DMG Consulting.
“IVAs can be used to assist agents in performing their tasks,
automating activities that previously required direct input from
live agents.”
Verint Intelligent Virtual Assistant uses AI and machine
learning to create a modern engagement experience. Conversational
AI predicts what a customer wants, personalizes the interaction,
and determines the best next action to deliver a successful
outcome, empowering customers and employees to quickly help
themselves.
“Every enterprise is developing a unique AI strategy to address
business needs and self-service demands. Our IVA offers
flexibility, scaling from standalone projects to delivering
sophisticated solutions that meet strategic business objectives for
our customers and partners,” says Verint’s Tracy Malingo, general
manager and global vice president, intelligent self-service.
“Assessments by these three highly respected firms further validate
Verint's conversational AI solutions and the success they drive for
our customers.”
Learn more at Verint.com.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close the engagement capacity gap.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
1Opus Research Report: Decision Makers’ Guide to Enterprise
Intelligent Assistants (2021 Edition), published Feb. 2, 2021
2Kisaco Leadership Chart on Intelligent Virtual Assistants 2021,
published Nov. 18, 2020 3DMG Consulting LLC’s 2020/2021 Intelligent
Virtual Agent Product and Market Report, published May 2020 and was
previously announced in July 2020.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2020, our Quarterly
Report on Form 10Q for the quarter ended October 31, 2020, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20210222005285/en/
Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com Analyst Relations Ryan Zuk Verint
Systems Inc. ryan.zuk@verint.com Investor Relations Matthew
Frankel Verint Systems Inc. matthew.frankel@verint.com
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