Verint Expands Customer Engagement Market Leadership in Asia Pacific
January 06 2021 - 8:30AM
Business Wire
Frost & Sullivan Ranks Verint First in APAC Market Share
for Cloud and On-Premises Workforce Management, Quality Monitoring,
and Analytics; Firm Names Verint Contact Centre Optimization
Solution of the Year
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced that it has once again been confirmed as
the leading Contact Centre Workforce Management (WFM), Quality
Monitoring (QM) and Analytics vendor in the APAC region, according
to a recent APAC market share report from Frost & Sullivan. In
addition, the firm named Verint as the Contact Centre Optimization
Solution of the Year.
In terms of market leadership, Frost & Sullivan’s report
entitled, Asia Pacific Contact Center Applications Market*, cites
Verint as the leading vendor in APAC QM Systems at 37.1%, APAC WFM
Systems at 26.4% and APAC Analytics Systems at 38.8%. The report
also credited Verint with a market share that is significantly
higher than the number two competitor, across the three combined
contact center technologies. Verint was recognized as leading the
WFM, QM and Analytics segments across the region, as well as being
the combined and segment leader in multiple countries, including
Australia, India, Singapore, China and Hong Kong.
For the first time, this year’s report recognized vendors’ cloud
revenues in addition to the traditional on-premises figures,
highlighting Verint’s leadership position as organisations continue
their transition to cloud-based customer engagement platforms.
Commenting on the award, Krishna Baidya, Head – Customer Contact
Research at Frost & Sullivan, said, “Investment across
organizations has shifted toward customer-facing and optimisation
applications, such as analytics and workforce management, that are
designed to help organizations distinguish and realize business
outcomes. In terms of growth, Verint is one of two vendors that
experienced double-digit growth in the region in 2019.”
The recipients of the annual Frost & Sullivan Asia-Pacific
Best Practices Awards are identified based on in-depth research
conducted by Frost & Sullivan's analysts. The nominated
companies are evaluated on a variety of actual market performance
indicators including revenue growth, market share, growth in market
share, leadership in product innovation, marketing strategy and
business development strategy.
Verint’s President Asia Pacific, Ady Meretz is delighted by the
recognition. “At Verint, we’re committed to helping our customers
achieve their business goals as they transform their operations to
cloud-based platforms that drive deeper customer engagement. That
same commitment applies regionally as we continue to deliver
leading solutions augmented with local customer service which makes
us unique in APAC. We are delivering the latest innovations and
technologies including workforce engagement, intelligent
self-service and digital engagement driven by AI and automation. It
is a great honour to be once again formally recognised by our peers
and the market for our strategic and innovative work and be
positioned as the leader in the QM, WFM and analytics
categories.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000
organizations in more than 180 countries—including over 85 percent
of the Fortune 100—count on intelligence from Verint solutions to
make more informed, effective and timely decisions. Learn more
about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
*Source: Frost & Sullivan, Digitization and Cloud Migration
Transforming Asia-Pacific Contact Center Applications Market,
Forecast to 2026, published November 2020.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2020, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2020, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT,
VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210106005050/en/
APAC Media Relations Gemma Manning Manning & Co. +65
86444496 gemma@manningandco.com.au
Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com
Investor Relations Alan Roden Verint Systems Inc.
alan.roden@verint.com
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Jun 2024 to Jul 2024
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Jul 2023 to Jul 2024