Verint® Systems Inc. (NASDAQ: VRNT) today
announced that it has received a series of industry honors for
vision, technology innovation and market share leadership. This
recognition from the market reinforces the tangible return on
investment (ROI) and business value customers worldwide continue to
receive from Verint software and services, and the value they
deliver in shaping customer experiences, cultivating relationships
and building loyalty.
Analyst Recognitions: Advancing Leadership and
Innovation
The new “2011 Quality Management/Liability Recording (Workforce
Optimization) Market Share Report” from DMG Consulting LLC
demonstrates why thousands of customers continue to invest in
Verint’s market-leading solutions. In the report, Verint leads in
revenue and market share in fiscal 2010 for the following
categories: WFO and recording solutions, quality
assurance/management, voice recording, non-contact center
recording, TDM recording and IP recording.
The same report shows that “Verint was the largest WFO vendor in
terms of combined front- and back-office opportunities, accounting
for 37.6 percent of the revenue for this segment in fiscal 2010.”
Also placing first for “WFO and recording revenue in 2010, with 43
percent of this segment,” points out the significance customers
place on Verint solutions. The report recognized Verint for market
leadership in North America, Europe, Asia Pacific, and the
Caribbean and Latin America.
Further reinforcing Verint’s leadership position is Ventana
Research, a research and advisory firm. Ventana ranked the company
in its Customer Experience Management Value Index, awarding it the
“2011 Hot Vendor” distinction in the category of feedback
management. Each year, the analyst firm evaluates software through
an analytic assessment of seven categories. With a focus on the
performance of vendor offerings, the categories include usability,
manageability, reliability, capability, adaptability, validation of
the vendor, total cost of ownership (TCO) and ROI of the
vendor.
“Hot vendors in the Ventana Research Value Index represent the
organizations that match up best to user requirements identified in
our CEM Benchmark Research,” shares Richard Snow, vice president
and research director of customer performance, Ventana Research.
“The ‘hot’ category ranking shows Verint is at the top of its game
for customer feedback management and desktop and process analytics
vendors, and customers should evaluate the technology as they look
to enhance their Voice of the Customer programs.”
Industry Honors: Furthering a Reputation for Driving Customer
Success
Earning recognition from a variety of industry publications and
media outlets, the following market honors highlight award-winning
solutions across the Verint brand and product line.
- KMWorld “100 Companies That
Matter in Knowledge Management” — As a recipient of this award,
Verint was recognized in March 2011 for its innovation, leadership
and significant advancements for call center and analytics
technology.
- Customer Interaction Solutions’
2011 “IP Contact Center Technology Pioneer Award” — This
acknowledgement recognizes companies that have brought to the
market outstanding IP contact center products or services. Verint’s
Impact 360 Recording™ was selected based on its stand-out features,
functions and capabilities that enable contact centers to deliver
optimal service to customers.
- Customer Interaction Solutions’
2011 “CRM Excellence Award” — The publication awarded Verint
for achieving quality excellence with its Impact 360 eLearning™
software. The flexible coaching and training features point to
Verint’s commitment to prioritizing training, optimizing the
workforce and enhancing performance.
- Communication Solutions’ 2010
“Product of the Year” — Recognized as one of the most
innovative products and services brought to the market is Verint’s
Impact 360 Workforce Management™ solution. The distinction
recognized Verint for demonstrating vision, leadership and
attention to detail.
- Internet Telephony’s 2010
“Product of the Year”— Verint’s Impact 360 Recording solution
was selected by the publication’s editorial team as a Product of
the Year honoree for its advanced features across traditional TDM,
IP and mixed telephony environments.
- Eagle Star Gala Awards “Company of
the Year” — When the American-Israel Chamber of Commerce put on
this year’s Annual Eagle Star, it named Verint as the 2011 “Company
of the Year.” The honor, presented in June, recognizes the
organization for its innovative solutions in enterprise workforce
optimization and security.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in
enterprise workforce optimization (WFO) software and services. As
the market’s first 5th-Generation WFO solution, its unified Impact
360® suite enables organizations of all sizes to capture, analyze
and act on customer, business and market intelligence, and optimize
customer experiences. Impact 360 Workforce Optimization™—comprised
of quality monitoring and recording, voice of the customer
analytics (including speech analytics, text analytics and customer
feedback surveys), desktop and process analytics, workforce
management, performance management, eLearning, coaching and
more—serves as a strategic asset across front- and back-office
sales and service operations that help shape the customer
experience. Used by thousands of organizations around the globe,
Verint solutions help improve the entire customer service delivery
network, powering decisions Real Time at the Right Time™ to advance
service excellence across today’s customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 85 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol “VRNT.” Visit us at our website
www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2011 and our Quarterly Report on Form 10-Q for the
quarter ended April 30, 2011. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, VOVICI, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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