Talkspace Launches Live Chat Sessions, Giving Members Greater Options for Connecting with Therapists
October 19 2021 - 5:00PM
Business Wire
New Feature Offers Talkspace Members More
Flexibility to Choose Between Video, Audio or Chat for Their Live
Therapy Sessions
Talkspace (NASDAQ: TALK), a leading online behavioral health
care company, announced the launch of live chat sessions giving
members the opportunity to message with their therapist in
real-time. Starting today, Talkspace members will have the option
to select one of three modes of communication - video, audio, or
chat - for their scheduled live sessions with their licensed
therapist, empowering members with increased flexibility and
convenience to access therapy in whatever format they choose.
“With therapy, there is no one-size-fits-all option. At
Talkspace, our mission is to deliver high quality mental health
care in a way that’s more affordable, accessible and convenient by
creating as many ways as possible for members to customize and
personalize their therapy journey to meet their unique needs. We
align ourselves with that mission in every new product or service
offering, strategic partnership, or function update on our
platform,” said Roni Frank, Co-Founder and Head of Clinical
Services at Talkspace. “We listened to the feedback provided by
our members and are thrilled to offer another innovative way for
our members to engage with their therapists in a way that is
comfortable and convenient for them.”
Last month, Talkspace for Business released the Employee Stress
Check 2021 report which examined the latest influences shaping
workplace mental health. The report found two out of every three
employees considering leaving their jobs agree that their employer
has not followed through on their early pandemic promises to focus
on mental health. As the number of employees returning to the
office reaches a pandemic high, the new live chat function offers a
flexible option for all workers to seek therapy and engage at a
time and mode that works best for them.
A recent survey of Talkspace members and providers found the new
live chat function to be extremely beneficial, especially for
members who are uncomfortable with live video sessions or those who
can better express themselves through writing. Live chat will be
available to most members immediately. Talkspace members enrolled
under employer benefits will have access to live chat later this
year, and health plans, in early 2022.
To learn more, please visit https://www.talkspace.com.
About Talkspace
Talkspace is a leading virtual behavioral healthcare company
enabled by a purpose-built technology platform. As a digital
healthcare company, all care is delivered through an easy-to-use
and fully encrypted web and mobile platform, consistent with HIPAA
and other state regulatory requirements.
Today, the need for care feels more urgent than ever. When
seeking treatment, whether it's psychiatry or adolescent,
individual or couples therapy, Talkspace offers treatment options
for almost every need. With Talkspace, members can send their
dedicated therapists text, video, and voice messages anytime, from
anywhere, and engage in live video sessions. As of June 2021, over
2 million people have used Talkspace, and over 55 million lives
were covered for Talkspace through insurance and employee
assistance programs or other network behavioral health paid benefit
programs.
For more information about Talkspace commercial relationships,
visit https://business.talkspace.com. To learn more about online
therapy, please visit
https://www.talkspace.com/online-therapy/.
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John Kim | jkim@skdknick.com
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