- What’s the news: T-Mobile and UScellular deliver
cross-network robocall protection with STIR/SHAKEN number
verification. Now, calls between the two networks are authenticated
to help fight number spoofing and further protect people from
fraudsters.
- Why it matters: Scams are the #1 complaint to the FCC.
Today, scammers are preying on consumers’ growing financial and
health fears during the coronavirus pandemic. Wireless companies
must work together to verify calls across networks, so consumers
know calls haven’t been spoofed.
- Who it’s for: T-Mobile and UScellular customers who want
the industry’s best scam and robocall protections, period.
Sixth paragraph, beginning of first sentence should read: And
now, T-Mobile offers consumers over 120 devices...(instead of And
now, T-Mobile offers consumers more than 190 devices...).
This press release features multimedia. View
the full release here:
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(Photo: Business Wire)
The updated release reads:
T-MOBILE AND USCELLULAR TEAM UP TO FURTHER
PROTECT CUSTOMERS FROM SCAMS AND SPAM
- What’s the news: T-Mobile and UScellular deliver
cross-network robocall protection with STIR/SHAKEN number
verification. Now, calls between the two networks are authenticated
to help fight number spoofing and further protect people from
fraudsters.
- Why it matters: Scams are the #1 complaint to the FCC.
Today, scammers are preying on consumers’ growing financial and
health fears during the coronavirus pandemic. Wireless companies
must work together to verify calls across networks, so consumers
know calls haven’t been spoofed.
- Who it’s for: T-Mobile and UScellular customers who want
the industry’s best scam and robocall protections, period.
Scammers get dealt another blow. T-Mobile (NASDAQ: TMUS) and
UScellular (NYSE: USM) today announced they’re delivering
STIR/SHAKEN number verification across networks marking another
milestone in the industry’s ongoing fight to protect consumers from
scams and unwanted robocalls. Now, when a call comes in from
T-Mobile to UScellular’s network (or vice versa), the companies
will be able to validate it’s coming from the real phone number
displayed in Caller ID, providing customers better ability to make
decisions on which calls to answer. Customers using T-Mobile, Metro
by T-Mobile or UScellular have greater peace of mind that calls are
not being spoofed.
“Scammers and spammers are constantly evolving. This summer we
launched our Un-carrier move, Scam Shield, and we’re not letting up
in our fight to stop scammers,” said Abdul Saad, Executive Vice
President and Chief Technology Officer at T-Mobile. “We already
have more cross-network STIR/SHAKEN partnerships than AT&T and
Verizon combined. And Scam Shield, free to our customers, is the
industry’s most comprehensive solution for fighting scams and
robocalls. But this battle takes industry-wide action, and we stand
ready to work with everyone to help them adopt STIR/SHAKEN and help
keep consumers safe from scammers at this critical time.”
“At UScellular, we have our customers’ backs and are committed
to helping them avoid unwanted and deceptive robocalls. Teaming up
with T-Mobile allows us to provide our customers stronger
protection in the ongoing fight against these unsolicited calls,”
said Michael S. Irizarry, Ph.D., Executive Vice President and Chief
Technology Officer, Engineering and Information Services at
UScellular. “When wireless providers come together like this, it is
a win for consumers and businesses, and we will continue to enhance
the tools and solutions we offer to keep our customers safeguarded
from scams.”
In summer 2020, T-Mobile launched another Un-carrier move: Scam
Shield, an unparalleled set of free solutions to protect customers
against scams and unwanted robocalls. With Scam Shield, T-Mobile
and Metro by T-Mobile customers get automatic and free scam call
detection as well as the option for free Caller ID and scam call
blocking. According to research this summer from analysts at Global
Data, T-Mobile’s network is already 30% better than AT&T and
Verizon at identifying scam calls.
T-Mobile leads the industry in implementing the FCC STIR/SHAKEN
standards, with eleven cross-network partnerships for number
verification. T-Mobile was first to announce readiness for the
FCC-recommended STIR/SHAKEN standards in November 2018 and first in
the wireless industry to implement STIR/SHAKEN when it launched
Number Verified (formally Caller Verified) on the Samsung Galaxy
Note9 in January 2019.
And now, T-Mobile offers consumers over 120 devices that can
display either “Number Verified” or “T-Mobile Verified” in Caller
ID or, depending on the device, a check mark in the call log. This
works on any call coming from a compatible mobile phone at
T-Mobile, Metro by T-Mobile or another company that has implemented
STIR/SHAKEN with T-Mobile to verify the source of the call.
UScellular has taken additional actions to help solve the
frustrating and costly issue of unwanted calls. Through the
company’s network blocking solution, highly fraudulent robocalls
are blocked before ever reaching customers on UScellular’s VoLTE
network, significantly reducing the amount of unwanted calls they
receive.
For an extra level of security, UScellular provides free and
premium versions of the Call Guardian app for Android and iOS. The
free app provides potential spam call identification based on known
offenders and allows users to create a personal spam list. The
premium version ($3.99 per month) provides added protection and
features such as enhanced details for all potentially risky calls,
the ability to block individual calls or block all calls for
selected risk levels and Caller ID.
The FCC requires STIR/SHAKEN standards be implemented by June
30, 2021 to digitally ensure that a call is in fact from the number
displayed on Caller ID. The acronym stands for Secure Telephone
Identity Revisited (STIR) and Signature-based Handling of Asserted
Information Using toKENs (SHAKEN). More calls will be verified over
time as more device providers display number verification and as
more network providers implement the standards.
For more information on all the ways T-Mobile is protecting
customers, including capable handsets, visit
https://www.t-mobile.com/resources/call-protection. For more
information on how to avoid phone scams and keep yourself and loved
ones safe during COVID-19, check out this Q&A with security
expert Carrie Kerskie in the T-Mobile Newsroom.
For Metro by T-Mobile customers, more information is available,
including capable handsets at
https://www.metrobyt-mobile.com/scam-shield.
For more information on how UScellular is protecting customers
from unwanted robocalls, please go to
https://www.uscellular.com/support/robocall.
About T-Mobile
T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged
Un-carrier, delivering an advanced 4G LTE and transformative
nationwide 5G network that will offer reliable connectivity for
all. T-Mobile’s customers benefit from its unmatched combination of
value and quality, unwavering obsession with offering them the best
possible service experience and undisputable drive for disruption
that creates competition and innovation in wireless and beyond.
Based in Bellevue, Wash., T-Mobile provides services through its
subsidiaries and operates its flagship brands, T-Mobile, Metro by
T-Mobile and Sprint. For more information please visit:
https://www.t-mobile.com.
About UScellular
UScellular is the fourth-largest full-service wireless carrier
in the United States, providing national network coverage and
industry-leading innovations designed to elevate the customer
experience. The Chicago-based carrier is building a stronger
network with the latest 5G technology and offers a wide range of
communication services that enhance consumers’ lives, increase the
competitiveness of local businesses and improve the efficiency of
government operations. It is ranked #1 in the North Central Region
in the J.D. Power 2020 Wireless Network Quality Performance Study –
Volume 2. To learn more about UScellular, visit one of its retail
stores or www.uscellular.com. To get the latest news, promos and
videos, connect with UScellular on Facebook.com/uscellular,
Twitter.com/uscellular and YouTube.com/uscellularcorp.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20201119006099/en/
Media Contacts T-Mobile US, Inc. Media Relations
MediaRelations@t-mobile.com
UScellular Katie Frey, Communications Manager
Katie.frey@uscellular.com
Investor Relations Contact T-Mobile US, Inc.
investor.relations@t-mobile.com http://investor.t-mobile.com
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