T-Mobile Prepares for a Series of Powerful Storms Along Western Washington
October 13 2016 - 3:41PM
Business Wire
The Un-carrier prepares its network and
offers guidance to help keep customers connected before, during and
after the storms
With strong winds and heavy rainfall currently expected to
impact Western Washington beginning today and through the weekend,
T-Mobile’s operations and engineering teams are actively monitoring
weather patterns and preparing equipment and supplies in the
potentially affected areas to help customers stay connected.
From readying backup generators, Cell-On-Wheels (COW), and fuel
tanks to setting up an engineering Command Center in the areas of
expected impact, T-Mobile engineers and rapid response teams are
ready to mobilize. In addition, T-Mobile’s Geo-Redundant Network
Operation Centers (NOCs) will closely manage network traffic and
further coordinate any response needed.
Here are some important steps people can take to increase
chances of connecting with loved ones before, during and after the
storm:
- Make sure your phone is fully
charged before the storm and have a plan to recharge your
phone in case of a power outage, such as a car charger or portable
power charger. You also can find several options in our retail
stores and online.
- Conserve phone battery
life during power outages by utilizing your phone’s
power-save mode. Also consider reducing screen brightness, turning
off location-based services when they’re not being used, and
limiting app usage and downloads.
- Send a text instead of
calling. Text messages are more likely to get through during high
usage periods since texts require fewer network resources.
- If you need to make a call, keep it
short so others can also get through. The number of calls
spikes during severe weather events; try to limit conversations and
keep the network available for all to use.
- Keep your phone dry by
storing it in a plastic bag or other waterproof covering.
- Make sure emergency contacts are
updated on your phone.
- Use Wi-Fi calling if
cellular service is not available. Wi-Fi calling allows T-Mobile
customers with capable devices to text and make and receive voice
calls via any Wi-Fi connection.
- For iOS go to Settings > Phone
> Wi-Fi Calling.
- For Android go to Settings > More
Connection Settings > Wi-Fi Calling.
Customers can stay up to date with the latest storm forecasts
from NOAA’s National Weather Service at
weather.gov and the National Hurricane Center
at hurricanes.gov. For T-Mobile Customer Care,
visit www.my.t-mobile.com or call 611 from your T-Mobile
handset.
About T-Mobile US, Inc.
As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is
redefining the way consumers and businesses buy wireless services
through leading product and service innovation. The Company’s
advanced nationwide 4G LTE network delivers outstanding wireless
experiences to 67.4 million customers who are unwilling to
compromise on quality and value. Based in Bellevue, Washington,
T-Mobile US provides services through its subsidiaries and operates
its flagship brands, T-Mobile and MetroPCS. For more information,
please visit http://www.t-mobile.com.
Wi-Fi Calling: Not compatible with TTY devices at this
time (including calls to 911). More info.
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